Interviewed by Checkatrade
2 accreditations checked
Limited company checked
Checkatrade standard signed
TW & WA Chadwick Ltd are a local Dyno-Rod franchise established in 1988 to provide help to people with blocked drains in Surrey. Our franchise is a family run business, originally set up by Terry Chadwick. From the very beginning, his sons Wayne and Glen joined him in the business and the trio set out with two vehicles between them. Now we have over 14 vans and 27 staff. We believe our high standards of work and passion for customer service have given us the opportunity to expand our business to the size it is today.
In 1997 Wayne became a partner in the business and when Terry retired in 2000, Wayne and his wife Kelly took over the running of it. Their son Scott also joined the firm straight from school – it really is a family business!
Wayne says, ‘We are proud to have long-serving, highly experienced staff. We believe in training people up, under the guidance of our skilled staff, helping to make sure everyone reaches their potential.’
We have a broad range of clients, spanning both commercial and domestic markets. Our engineers can find themselves working on anything from local council work to rescuing a chinchilla from behind a wall in Twickenham! One of our most unusual jobs saw us floating one of our vans on a barge across the Thames to clear out the drains of Ravens Ait – an island in the middle of the river. The job needed the drains jetting so we had no option but to send the whole van over to get the job done!
It’s this ‘can do’ attitude that’s given us such a great reputation locally. We also always try to send the same staff to regular clients so they understand the history behind each job.
For further peace of mind, and especially with vulnerable customers, we provide the names of the engineers when they book, so they know exactly who is coming to help them out.
We’re proud to be known in the area for our customer service. We believe, despite the growth of our business, that the personal touch has been key to solving customers’ problems quickly, efficiently, and at a good price.
In addition to customer service another key area of focus is health and safety, we hold many accreditations and are extremely proud to have been awarded the Gold Award from ROSPA in 2016 , 2017 & 2018
Aside from our professional commitments, we’re also heavily involved in helping our local community. We’re always willing to help out good causes in the local community and support local charities. So If you have a drain emergency or have an opportunity you would like us to get involved in then please give us a call and one of our members of staff will be more than happy to assist.
Postcodes Covered: KT1 - KT24, SM1 - SM7, SW11 - SW20., TW1-TW20