The engineer turned up on time to investigate a possible leak either at our house or on our neighbour's property. He made a thorough examination and we received a report very promptly the next day. ADI were always there at the end of the phone whenever we needed them which was very reassuring.
I booked the work on 21st Feb but didn't receive any T'c and C's until 27th Feb (Too late to cancel without a cancellation fee) No leak could be found although the engineer admitted there was a leak although still kept trying to blame boiler which has been thoroughly checked. We were charged just under £600 a rate of £100 per hour couldn't find the pipes, let alone a leak! Would definitely not recommend them The leak is now worse since they have been.
They ripped unfixable holes in the wooden floor, then said they couldn't fix it and there was something wrong with the boiler. Had the boiler manufacturer and installer back (it was a week old) and they confirmed nothing wrong. I asked ADI for a refund for the fix only (£250+VAT) and they requested to see the Vaillant documentation. I sent over and now they've stopped replying and won't discuss the matter. I don't mind paying for the leak detection (£450+VAT) but I don't see how I should pay for a fix that isn't fixed. They took the money straight out of my credit card. Fuming.
We expected mess but we got a lot less than we expected. The leak was quickly identified under the floor in a wooden duct which carries all of the properties pipes, and despite being a tight bundle of pipes difficult to get to and separate out the offending pipe was cut and replaced with our normal water services restored
Very efficient finding the cause of the problem and fixing it. Very professional work and equipment. Trustworthy and friendly. The problem was fixed effectively.
ADI sorted out a major leak that another company had failed to find but still charged us a fortune.
This was an excellent job completed expertly and in a very short time, by clearly experienced plumbers who knew exactly how to trace the leak and cause the minimum of disruption to our house. Two plumbers attended our house exactly on time, and they were very polite and informative throughout the process of tracing a leak in our central heating system and repairing it. Despite our fears of major disruption, only a small area of floorboards had to be lifted. I would highly recommend this company for tracing and repairing of leaks, particularly if it affects your central heating system.
Very good would use them again and recommend this company.
Engaged to detect a leak. A very unpleasant experience with multiple visits, damage to our heating system and a substandard repair job that we had to get re-done. Cannot recommend.
Mains pipe replacement very bad workmanship, leaking in one place and failed to identify another leak. Took £120 more from my account than the agreed price, just take money don't inform you how much materials etc are going to be before taking money Always had to follow up on reports for insurance, took well over a week each of 3 times Owner, Adrian, not remotely interested, should have come out to look at the issues I raised, instead doesn't even bother to reply to my emails
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