Alsto-Heat Ltd

I am sorry this customer found it necessary to report a negative review to Checkatrade without first making contact to allow us to investigate any complaints she may have, we pride ourselves with our work and customer relationships as can be seen by our other reviews, we had no complaints from this customer regarding workmanship or tidiness when the new boiler was being installed or after completion, we received a message one month after installation to inform us that the hot water was ok but unable to get central heating, we made contact and sent an engineer the same day, he confirmed the new boiler had a fault, we contacted the boiler manufacturer immediately advising of the fault and requested them to make contact to arrange a repair of the boiler under guarantee, this they did, we had no further calls or contact from the customer therefore assumed all was ok until this review, we will always make every effort to help as much as we are able and act immediately to rectify any reported fault with our installations, we are disappointed with this review, we did all we could to resolve as soon we were aware of a problem.