Checkatrade

Customer Reviews

Most Recent JobMost Recent Job
10

Computer backup

Verified Review

I have used Andy for some years. I cannot tell you how many times he has got me out of trouble. His knowledge of computers is obvious. He is always patient however frustrating the problem and he explains in terms I understand exactly what he is doing. I trust his advice and would not hesitate to recommend him. Thank you Andy for all the times you have helped me.

10

Slow Running Laptop

Verified Review

My daughter’s laptop had ground to a stop and was taking forever to start up or to do anything. Andy, quickly identified the problem was with the hard drive. Andy replaced the hard drive reinstalled everything and within no time he had magically transformed this slow running laptop into a super speedy laptop. My daughter now loves using her laptop. Thank you, Andy,!

10

Resolve issues with our printer

Verified Review

So helpful, patient and knowledgeable. Andy spent a lot of effort researching the issue between our software and the printer software. He was patient and methodical in his approach, determined to ensure it was resolved. His depth of knowledge is obvious and he always helpful and good natured, however frustrating the problem might be. Thoroughly recommend Andy for any computer issues or advice. Thank you!

10

Restore function to computer and phone damaged due to storm

Verified Review

Thank goodness for Andy, he came back from holiday a day early to deal with problems caused by storm and lightning.(No computer and no land line phone). He was just brilliant. He checked with BT there was no line damage He knew immediately the problem was damaged micro filters. He also realised my alarm pendant was connected to the phone so came early.. What a wonderful guy. Thank you Andy

10

Setting up our new computer, customising it to our liking and showing us how to use it.

Verified Review

Andy spent 3 hours with us getting us on the right road with our new computer and customising it to our preferences. It was a pleasure to have such a friendly and helpful expert advising us. If we hadn't had him present, we wouldn't have been able to make it do anything at all because the company which had supplied it, supposedly set up and ready to run, had omitted to put in the dongle - whatever that is!

10

Computer faults identified and resolved

Verified Review

An expert in his field, patient and gave in-depth explanations for my computer failure, rectifying the problems without delay. I would not hesitate in recommending others to use his services and he will be coming back by appointment in the New Year as I need his assistance with several other computer issues.

10

Assorted computer issues plus phone and door bell set up

Verified Review

Andy has been maintaining my computers for some years now. He’s unfailingly helpful and competent. He explains how I can manage new programs very clearly, so I’ve learned a lot from him. I think of him as a good friend to me and my computer and tablets and I trust his advice, which has never failed me.

10

Computer breakdown. Hard drive diagnosed as failing,new one ordered and replaced. Computer upgraded.

Verified Review

Andy is very efficient. Responds very quickly to any problems encountered. Charges are very reasonable.

10

PC and iPad maintenance

Andy has been maintaining my computers for several years and I’ve always found him to be very helpful and reliable. As a housebound pensioner, I am very dependent on staying connected and Andy has always resolved my problems to my satisfaction. I feel that his service is realistically priced.

10

Upgrade of laptop, transfer of all my documents and connection to printer.

Verified Review

I have used Aranea Creations on numerous occasions, Andy is knowledgeable and always very helpful, I wouldn't use anyone else for my computer issues.