Customer Reviews (96)
Carry out a damp investigation and produce a damp report.
Alex was efficient in carrying out the damp survey that I requested on short notice to help me make a decision on the purchase of the property. I will definitely use him again for any damp related job.
To tank my cellar
Alex and his team did an amazing job. They came in promptly at 8 am and worked throughout the day for over two weeks. Really happy with the result
Damp proofing and plastering
I got Alex‘s contact from Checkatrade. After getting my call, he arranged a site visit in next day. He found out the dampness and the extent of problem easily. As I have to move into my house at the end of November and per my request, Alex provided a quote at that night and worked on Satuarday and Sunday in order to meet my target date. He is professional, full of experience and managed the work well in a tight timeframe. The works completed with neat and high standard. My wife and I have really appreciated for Alex’s workmanship. Highly recommend Atruss.
Damp proofing and plastering
Alex and his team did a fantastic job. We were in a bit of a bind with our house needing work done to exchange. He was extremely prompt in replying to our request, and came around to provide a quote quickly. He and his team could not have been more helpful, and managed to turn it around in a tight timeframe. The works are of a really high standard, and they kept the place extremely clean during what is an extremely dusty job. Highly recommend getting in touch with Alex for any work! Thanks once again!
Resolve several damp issues in two different rooms
Alex was very clear in his original assessment and quote as to what he would need to do to resolve our damp issues. During the work, he was very tidy. He needed to strip and plaster, and pebbledash the inside and outside of a bay window wall respectively. He also treated and plastered two other significant areas of damp. He finished the works slightly ahead of schedule to a high standard. Very happy with his service and would highly recommend him.
Remove defective plaster and apply sand and cement render
Excellent from start to finish. Great at communicating what the problem was and how they proposed to resolve it. Easy to schedule when the work can be carried out. Work was completed to a high standard, very professionally and tidy. Would highly recommend
DOC and helical bars
Alex and Dan carried out a neat and efficient job of a DPC and a helical bar installation. I would recommend them.
Work carried out in the living room with Damp Proofer course.
Work completed in 2 days Day 1 - removed brick wall from the wall, inserted damp proofer course on the wall. Cleaned up everything in the living room. Day 2 - plastered the wall for a good finish followed with clean up and tidy up living room. Am impressed with work carried out from start time finish.
Damp proofing cellar and under bay window
Thank you very much to Alex and Dan for the work they did in my home. They covered everything in plastic so no mess whatsoever. They were quick, efficient, explained everything as went along and nothing was a problem. They were a pleasure to have around and I would recommend 100%! Thank you again! Jackie
Damp proofing and replaster
Arrived on time. Got the work done on schedule. However, when replacing the radiator, he did not tighten up the pipes which caused a leak and damaged my newly laid wooden floor. I reported the issue and sent photos but received no reply. Disappointing.
Reply from Atruss Preservation
In response to the complaint stated I do not believe that I am at fault. I know for a fact that when I rehung the radiator, I topped up the boiler to the correct bar pressure and checked for leaks prior to leaving the property all in front of the client. I took great care in protecting the floor though out the work. Mr Robinson emailed me a month after I finished the job with photos of the newly laid floor being taken up. If there was any indication of a leak, he should have phoned me straight away and not commenced taking the floor up without me inspecting the job first. I very much doubt that a leak would not have been spotted straight away as if there was a stain would have been visible immediately as well as his boiler bar pressure dropping. I’ve attached photos of the job from start to finish. Also had my number due to me working for the previous home owner. Also not offered one cup of tea whilst there even when he was home all weekend. Very disappointed that he has tried to blame me for this.