Customer Reviews (9)
Wet room installation
This company is a joke clerical staff never ring you back to keep you informed.Tony the sales rep is a complete liar giving you false finish estimates with regards to finish dates. Tim operation manager will only call you back if he has to he is a disgrace for a manager there work is not of a high standard the fitter at our house was more interested in getting home rather than finishing his work to a good standard.This company flooded my house and I had to pay another plumber to come out and fix the problem. Please do not go anywhere near this company absolutely rubbish
Refurbished bathroom and en suite.
Good advice on planning and design in keeping with our wishes. Commenced work on time in line with expectations.
Pipework in shower.
They are very efficient and trustworthy. Very good firm, they did a very good work. I would no hesitate in recommend them to anyone.
Excellent work carried out by a very professional team.
Complete bathroom refit
On budget , on target and excellent finish.
Poor workmanship; grouting left unfinished; bath panels not fitted properly; awful attitude - misplaced holes In new tiles, was told they were hidden so not a problem! Husband finishing off!
Reply from Bespoke Bathrooms Ltd
Having been given a glowing report from this customer on completion of the bathroom, we were extremely horrified by her reaction to the issues that arose. Whilst we accept there will be snagging issues, we try our best to ensure these will be kept to a minimum by our high standards of work. In this case, the issues were a small area of grout missing behind vanity unit, bath panel came loose, WC leaked and mistake drilling a hole in the wall tile for a mirror (this was found after initial revisit). We returned and removed the vanity unit, grouted the area, replaced the vanity, re-positioned bath panel and found the WC leak was from a faulty part supplied by the manufacturers, which we also fixed. With regards to the incorrect holes in a tile behind the mirror, we ordered a replacement tile and have requested several times to revisit and rectify. The customer has since decided her husband will rectify.
Bathroom, new boiler and servicing.
They are very polite, a great team and very prompt.
New bathroom fitted
A first class job carried out without a fuss, on time and very efficiently. Happy, cheerful and highly professional tradesmen who cleared up as they went along. The work was to a very high standard indeed and no snags at the end. Good value and within the agreed budget and project plan. I’ve used this company for a number of projects many times before and never ever had a problem. Difficult to fault. Highly recommended.
Serviced boilers and fitted a fire.
Fire looked great and very good value. Boilers serviced and accumulator re-pressurised. They have also fitted 3 bathrooms and installed the central heating system previously. Had no problems.