Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

House renovation

Verified Review

This work was undertaken with admirable efficiency and promptness. There were a number of additional tasks involved, which were charged at a very fair rate, and the result was all we could have wished. The company's representative was punctual, polite, intelligent and thoughtful. We will certainly use them again.

10

New fascias, soffits and guttering, Rerendering chimney.

Verified Review

Quality job, clean tidy and courteous.

10

Replacement Street Lamps

Verified Review

Reliable and Professional from Estimating to Completion

10

Bathroom fitted.

Verified Review

Andy Miller and Ian Welfare spoke me through everything before the work commenced. The work was very professional and very conscientious, the men were helpful friendly courteous clean and tidy. I would not hesitate in recommending this company for any aspect of building work.

10

Supplied and fitted storage and panel heaters, bathroom extractor fan. Connected cooker and hob.

Verified Review

Mark came and did the survey for the job, very polite and friendly. Of the three companies I had come to look at the job Mark was the most knowledgeable, gave good advice and had a common sense approach. Working to a budget, price was key, and I was pleased when Mark's came in several hundred pounds cheaper than the other two, largely due to Mark's sourcing of the heaters. Damien arrived to do the work, again polite and friendly, cracked on with the job. Very neat tidy worker, got the work done in the time estimated and left no making good to be done. The heaters look great. Nice Job. Thanks.

10

Repair to leaking overflow.

We have had a best options policy with Booker and Best for some years now and I can only say that in all the times we have had to call them out - boiler/plumbing etc they have been first class. All their tradesmen are spot on with their work explain what's happening suggest prevention measures always on time 24hr call out and really polite. Any work carried out is always tidied up afterwards. Never any quibble about replacing items which is so reassuring these days. Top company. Would highly recommend.

6

Fitted the gas to my cooker

Verified Review

Work good but they over charged me on the bill when I queried this they where reluctant to check this my bill sent out was £160 for just fitting my gas! When the hourly rate is £45! So they where saying £115 for materials.... all they used was some screws and wall plugs when asked what materials the receptionist started reading them and stated a saw there equipment I was being charged for when I queried this she refused to tell me anymore materials. my bill then went down to £110 I still felt was high eventually spoke to manger who got bill to £81.82 still high I also received no apology

4

Render/gutters/missing tiles

Verified Review

Sub standard and unfinished

Score Breakdown

Workmanship

2

Reliability & timekeeping

2

Tidiness

6

Courtesy

6

Reply from Booker & Best Ltd

We have advised the customer that the roof is nearing the end of its life expectancy, and the gutters do not fall correctly. Our quoted works were a remedial only. The account remains paid short against our quoted works.

10

Fitted a new bathroom

Verified Review

Not only did they fit the bathroom to a very high standard, they were polite and courteous, as for clearing up any mess, you would not know that they had been.

10

Replaced floor , doors, cracked window and floor covering.

Verified Review

Very satisfied with quality of work. All waste materials removed and all areas left clean and tidy. All workers very pleasant, competent and experienced. Good contact with Bookers for estimates, selection of new materials, advice on production of new doors and availability. Good response from Bookers to telephone queries ( real people ! ). We could not be happier!