Send a message to set-up a video call for a free quote
1. SITE VISIT
After you’ve contacted us wanting to get a quote, you can book yourself in for a site visit on our online calendar (we’ll send the link). Otherwise you can call us and we’ll book you in at a time that suits you. Then we send out one of our sales staff to do the site visit. The salesperson will discuss the job with you, assess the site, and take measurements where necessary. Then they’ll send it through to our quote preparation team.
Once the quote for top quality work is prepared, it will be sent to you by email and/or sms within 24 to 48 hours. We give you a login to your own part of the website where you can access the quote any time. You review the quote and decide if any changes are needed.
Which budget range are you in? If you want a lower price, let us know and we can accommodate you. There’s no need to seek extra quotes elsewhere. We can do it all for you with a consistent quality of work, customer service, materials, insurance and follow-up. (See also the Grades A, B and C quote system in the Our Trades section.) Let us know and we can refine the quote to suit you better.
Once you’ve accepted the final quote we send you a contract. We send this before we invoice you so everyone is clear on what the job entails. We also include in the contract the license number of the tradesperson who will do the job. We and you sign the contract so we both have a copy.
4 DEPOSIT PAYMENT AND PREPARATION OF WORK
You pay a deposit to confirm your contract. We then discuss a suitable time to start the work. After that we schedule your contractors and they come out to put in place the preparations for the job.
5 BULK OF WORK AND SECOND PAYMENT
Our tradesperson begins the work. Once all the materials required have been ordered and delivered, we request the second payment and go on to complete the job. Note that if a concrete pour is involved after the preparation phase, we must issue you a separate invoice for the concrete. You’ll have to pay that before the concreter (a third party) will leave their depot, so the concrete stays workable. See section 4 Payment Schedule in the Contract.
6 COMPLETING AND FOLLOW-UP
After the work is finished, we send out our site inspectors to check that you are happy with the work. You then sign-off the job. We issue the final invoice and you complete by paying the balance. In a couple of months we will check back with you and see if all is going well.
Hampshire, Wiltshire, Berkshire and Surry
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