Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
9

Timber frame bedroom above a garage

Verified Review

I was impressed with the whole team from day one. The builders always turned up on time, were polite, tidy and very quick with the build. The build itself is superb and importantly was completed on budget and quicker than estimated. The extension is already getting admiring looks from my neighbours which must be a good sign

8

Removal of wall and extend fireplace

Verified Review

Excellent communication and very happy with the finished product. Thankyou

8.75

2 Minor property refurbishements including new kitchens, bathrooms and plumbing

Very happy with the work. Delivered on price and on time. Staff capable and polite.

8.5

Two x Flat Roof Extensions with Extensive Glazing.

Verified Review

Great crew with builders and trades people that are polite and work well together on site. Open channels of communication between ourselves, the main contractor, his crew and when we hit challenges, we worked collectively to find solutions that were practical and also were mindful of our budgets. Work has been finished to a good quality and has provided two very impressive extensions to our property which get great comments and feedback from those that see it. We are very grateful to Cheltenham Build for making our plans a reality at a reasonable price. Would happily recommend.

4

Dormer window build

Verified Review

The work was done to a fair standard, had to seal the window once they had “finished” as could see through the gap around window, shouldn’t be a gap. Quote was ambiguous and what we asked for wasn’t what we got so had to employ someone else. Nails and mess left on driveway for me to clear up including drinks bottles. No consideration for my carpets so had to supply dust sheets. When I asked questions Edmund was very rude and everything was my fault! Original 5 day time quote ended up being about 3 weeks. Would not use again. Definitely check everything and get all conversations in writing.

Score Breakdown

Workmanship

5

Reliability & timekeeping

6

Tidiness

2

Courtesy

3

Reply from Cheltenhambuild Ltd

I am disappointed to receive such negative comments from this customer. I have no record of complaint from this customer and if she made me aware that she was unhappy I would have ensured contact with her to reach a resolution. We always make a point of covering carpets and property as we did on this occasion, and no damage was reported. With regards to Site tidiness, this as we always do was done with meticulous care. I went back to inspect this site and it was a mess, but not by our employees, the mess was plaster board, plaster screws, and board nails, empty plaster bags etc, (which we took away ) these were none of our trades. I can personally vouch for the tidiness of the site and it was left tidy before other contractors (employed by the client) were on site after us. Due to the work that was carried out, a time frame of 5 days was never quoted. I apologies if the customer felt me rude, I am always courteous and I feel my other reviews will reflect this along with the high quality of workmanship that I provide to my customer.

9

Drain cut away by pattio doors

Great job!

8

Renovations and repairs to inner courtyard - roofing, windows and walls

Verified Review

Mostly very good. The subcontracted scaffolders caused some unnecessary noise and damage but that wasn't Cheltenham Build's fault and actually they subsequently repaired the damage anyway. Overall I would thoroughly recommend Edmund and his team. They provided a very competitive quote, stuck to the job list precisely and didn't charge a penny more than quoted. We did ask for some extra work but that too was quoted and completed to the quoted price. The one minor criticism is that the work took longer than planned but there were some very good reasons for that.

10

Roofing works, replacing windows and Decorating

Verified Review

I'd recommend anyone to use Edmund and Claire at Cheltenham Build, right from the start from send and email requesting a quote they were spot on, they carried out various works as listed above, and even pointed out some works that a surveyor had missed off the list, I was kept well informed by phone and even kept update with emails and images of the jobs being done, Edmund gave me suggestions of getting some works done and how we could do it other ways to save money, since completing the works i've used them to do another couple of jobs for me and i'll be using them again.

9.75

Conversion of building into 12 apartments

Verified Review

I have no hesitation in recommending ChentenhamBuild. They do what they say, when they say, and for the price quoted. Plus, they solve problems and present you with solutions. The quality of the workmanship is very professional as is their attention to detail.

9.25

New fence and roofing repair and guttering.

Very pleased with completed job.