Customer Reviews

Reviews (New to Old)Reviews (New to Old)
6

End of tenancy clean

Verified Review

A single cleaner turned up. She was in the property for 4 and a half hours and whilst she did an average job for a standard clean, it was nowhere near the standard you would expect for an end of tenancy clean - and £230!! After she left, I noticed a number of things which had been missed (a recycling bin which still had food spilt in it, carpets that had not been hoovered, skirting boards which were thick with dust and a dirty microwave, amongst about 20 or so other things).  All of this should have been covered according to the website.  Poor complaint resolution - offered only £20 refund.

Score Breakdown

Workmanship

3

Reliability & timekeeping

8

Courtesy

7
London, October 2020

Reply from CleanDay London

Thank you for your review and for bringing this to our attention. We have performed an end of tenancy cleaning service for Miss Harris on the 1st of October. We received feedback from her that there were some missed areas, thus she requires a refund. According to the terms and conditions of our company, we do not have a practice of providing refunds. As the cleaning is done by people, who might miss some areas, we offer a re-cleaning session, free of charge. We have kindly requested that the client provides a checkout report, and offered a re-cleaning session. Such report was not provided, in order to identify if there are any missed areas and their location. As Miss Harris mentioned that she is no longer a tenant in the property and therefore cannot arrange access to do this, we offered to organize a re-cleaning session with the new tenants directly. The client refused the above options. We do not believe there was a lack of communication regarding the issue. We have provided options and attempted to resolve the matter in the best possible way for all parties. Please do not hesitate to contact us.

10

Bedroom carpet cleaned after blood stain following cut on foot

Verified Review

The operative, Ivo, was extremely courteous and considerate and carried out the work in a most efficient and effective way. I would thoroughly recommend them.

London, May 2020
10

Tenancy and cleaning and carpet washing

Verified Review

No comments given.

London, April 2020
9.75

End of tenancy cleaning

Verified Review

Busy days work and a very good clean at the end of it. Thanks

London, November 2019
10

Carpet cleaning

No comments given.

London, September 2019
10

Very good

No comments given.

London, July 2020
10

Not specified by customer.

Very well done, professional and clean

London, April 2020
9.75

Deep clean 5 bedroom house

Verified Review

Very reliable, excellent service and good quality cleaning

London, December 2019
10

Sofa and mattress cleaning

Excellent service high quality, friendly and punctual.

London, September 2019
10

Professional cleaning of a HIgh End Rental Flat

Verified Review

I have used Clean Day on a number of occasions to clean the high end flats I have and they have always been on time, kept to budget and done a great job with superb efficiency. Their latest job is yet another example. Dr Leon

London, September 2019