Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Replacement glass on two large double glazed windows and all of the windows in the house were given a service (improving mechanisms, replacing locks, alignment etc)

Verified Review

Nathan is very professional, friendly and efficient. His work was great and very reasonable - we were really happy and impressed!

6.75

Replaced window hinges

Verified Review

Called Bowalker windows to fix some double glazing,. Nathan at Commglass got in touch, looked and the job and explained it was alot of work to change the hinges and quoted me £360 to do so. I instructed him. However he took exactly 1 hour to do the job which means he charges £200 for an hours work.When asked about this, he said that was normal. Paid the invoice 8 days after it was issued. Nathan then pestered me a total of 10 times in this time for immediate payment, which to me is verging on harassment, He also didnt sweep clean window tray which is apparently good practice for any window man

Score Breakdown

Workmanship

7

Reliability & timekeeping

9

Tidiness

4

Courtesy

7

Reply from Commglass Ltd

Customer was quoted £360.00 to replace 10 pairs of window hinges. We didn’t provide an hourly rate to carry out the works. He contacted me at 7am the morning after my survey hurrying me to provide a quote. Job was turned around from quote to completion in 2 days meeting his urgency. If he obtained additional quotes, he could compare prices- he was under no obligation. We were kind enough to not take a deposit, our terms were balance on completion not payment in 8 days. Since the works were completed, I spoke to the customer on the day of completion and a week later, he never returned our calls. A reply would have avoided contacting him for payment. Instead the left us with the impression he was avoiding us. The calls made to the customer requesting payment were actually made only 6 times of which 2 voicemails were left over 8 days. Having spoken to him on the day of completion and he said the workmanship was not in question. If he had a grievance with not wiping down a window, he failed to mention this. We have 195 excellent reviews, decide for yourself If his comments are fair.

10

Replace broken double glazed panel in conservatory

Verified Review

Initial phone response same day - visit to measure next day - email quote following day. Several days notice given for installation of bespoke unit and phone call prior to arrival. About half hour from arrival to departure. Excellent!

10

Replacement of six double glazed windows, locks and hinges.

Verified Review

Clean, efficient and effective. Work carried out in 3 hours. Arrived on time. Quality materials and workmanship.

10

Fitted mirrors in bedroom.

Verified Review

Nathan was extremely helpful and suggested practical solutions to getting the mirrors in the correct positions.

10

Ordering and fitting replacement DGU

Verified Review

Fast and polite communication. Considerate of our home and very efficient.

10

Reglaze shattered greenhouse panel.

Verified Review

A little slow in getting back to me with an estimate, but otherwise work was completed fairly quickly and efficiently.

10

Fitting of glass shower door (made to order).

Verified Review

Excellent service, product was exactly what we wanted and was fitted very neatly. Punctual and great communication. I would highly recommend.

9.75

New glass in and above front door

Verified Review

Quick to answer initial questions and provide quote. Work was neat, quick and tidy

10

Replaced double glazed window.

Verified Review

Really easy to deal with. Did initial request by email. Very quick to respond and was able to quote from my photo, there and then. Visited to measure, then returned following week to fit and take away old unit. Great service, professional and courteous. Will definitely use again.