Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Replacement garage roof and gutter repairs.

Verified Review

Amazing, was really impressed as usual, I've used Country Roofing Ltd a few times always polite very hard working, I always recommend to friends as they always do a great job and are very neat and tidy when working.

3

Leaking roof repair

Verified Review

Disgraceful, charged £300 for a bit of led patch up and sealant all done 50mins and did not fix the leak, was told all the led around dormer would be required to fix the problem. I was not convinced this was the problem but was told it would fix it, I asked them to come back but they refused. It took 6 weeks to get a quote (£1.8k) for this work and was given every excuse possible why it took so long. Got someone else who fixed it (vally) in 30mins for less than £100... I have all my calls recorded so have evidence to back this up so will speak to TS. Please don't use them find someone else.

Score Breakdown

Courtesy

3

Reply from Country Roofing Ltd

Customer initially asked for damaged lead to be repaired as it wasn't installed correctly, and the lead had perished. Customer advised he didn't want to spend the amount he thought necessary to replace the lead so he wanted a quote to fix, he accepted. He later called advising he had a leak somewhere else after lead was fixed and section replaced, the leak was not initially discussed but he was advised we thought the lead would need to be replaced. The £1,500 plus vat was quoted for a scaffold complying with Health and Safety, professional lead contractor replacing all lead on his dormer including new lead soakers works would take 3-4 days. He advised he could not afford such work, absolutely fine. Country Roofing provide quotes that customers ask for, we offer a price match guarantee to ensure we are competitive. He later got a valley repair then asked for a refund on lead works, I was not prepared to offer, as both issues were unrelated. The customer threatened to leave terrible feedback if a refund wasn’t given. I would urge other customers to look at other feedback which is much more accurate.

10

New valley.

Verified Review

Fantastic company. James and Navada have been absolute stars. James noticed our porch had not been installed properly and was a death-trap. He sorted it out for us immediately.

10

Replace: membrane with new tiles to roof, replace lean to roof.

Verified Review

Very happy with the speed that the call for help was responded to and ability to carry out work. A great relief to worried OAP.

9.5

New pitched roof

Verified Review

I contracted Country Roofing in March to replace my leaky roof. Despite a bit of a wait due to the atrocious weather this spring, James and his team took advantage of a spell of fine weather and were so quick and efficient that the work was completed within 5 working days. My new roof looks great, I am really pleased with the standard of the work and was impressed with how well everything including the scaffolding was cleared away and removed within a few days of completion. I would definitely use Country Roofing again and would recommend to others.

9

Roof repairs.

Verified Review

Carried out work in line with verbal instruction dealt with unforeseen problems with discussion and implementation. All on the job polite. Would have them back should we need roof work in the future.

10

New fascia and guttering.

Verified Review

The company were very prompt in visiting to provide a quote for the work. They were clear on what work was needed and carried it out very promptly and efficiently. The quality of the work was good. It took a couple of weeks longer than expected for the scaffolding to be taken down but Country Roofing sorted this out for us, given they use a third party contractor to supply it. Overall would recommend them.

10

Flashing renewed around the chimney.

Verified Review

A very efficient company. My phone calls were answered promptly and a gentleman turned up the next day to give me a quote for the work. As soon as I agreed to the quote they came two days later to do the work. Very professional and friendly, they kept me informed about the work they were doing. Once completed they showed me photos of the finished job. I have no hesitation in recommending this company.

9.75

Replaced roof flashing, replace chimney pot, clean gutters.

Very satisfied.

10

Renew roof felt, battens, mortar. Reuse tiles and replace any broken / damaged.

Country Roofing responded promptly and followed up with formal quote swiftly. Bad weather delayed the start and I was kept informed with emails answered promptly. Once rain ceased, work started and team were polite and tidy (cleaned gutters at the end). Started at 8:30am and finished 3:30pm to 4pm with majority of noise when people were at work. Job completed to a high standard, with a 25 year warranty to support it. I would recommend this company.