Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

7 new windows

Verified Review

Great company and Mike was reassuring, friendly and went through all of the detail of the window and what the job entailed. We had larger companoes in and they felt distant and did not want to talk much about the job, only about getting the sale done. Mike was very helpful and fitted us in bery quickly. Brian did a terrific job fitting the windows. Great company who are always available to talk to if needed. Windows are looking great, thanks to Mike and Brian. Very pleased the finish.

10

New front door

Excellent service in the showroom and installers that really take pride in their work

10

One new style bathroom window and one large bedroom window.

Verified Review

We are impressed with the service provided by this company. From the original quotation, our visit to their showroom and the quality of the products available. The windows arrived in advance of our tight deadline and were fitted perfectly within half a day by Brian, who worked throughout in foul weather conditions. We would recommend them to others without question.

10

New triple glazing

Verified Review

The team that fitted our windows were tidy, polite, and incredibly efficient and we’re really pleased with the end result.

10

Replacement doors and double glazing.

Verified Review

Excellent! Very happy with the sales and fitting team fantastic end result ??

10

Replacement windows, door and french doors

Really pleased with quality of the windows etc. Have already recommended to friends and family.

10

New conservatory

Verified Review

Top class in all respects

6.25

Replacement windows

Verified Review

Unfortunately it would seem that their after sales service is poor. I have had 3 visits for some of the windows becoming difficult to close. The latest one fixed today was due to incorrect parts being used to heel and toe the glazing unit as was the previous one. I asked in view of these problems that they should check the rest of the windows. They declined as they would have to pay the fitter. I offered to pay for the fitter myself if he found no issues with the other windows. They declined my offer which would suggest they expected to find the same issues again. Their answer was are the windows currently faulty? They are working but may fail if the units are not fitted correctly. So instead of one visit which might take one hour they'll have to make a call every time one fails. I'm sure if the owners car had been fitted with sub standard parts he want them changed. My windows are no different. Nothing wrong with the product just the fitting and service. My advice is by them elsewhere.

Score Breakdown

Workmanship

5

Reliability & timekeeping

6

Tidiness

7

Courtesy

7

Reply from Custom Choice Windows Ltd

The customer placed an order to replace 6 windows for the front of his house on 03.12.18 Upon completion of the installation they placed an order for the remaining windows and a front door. We were also asked if we could replace some sealed units from a previous installer, which we did. On both occasions our Satisfaction Note was signed. The customer reported a snag and a service call was booked for him. We identified the issue (a packer had dropped) and made the necessary adjustment. Despite no other issues from any of the windows we were asked to remove every glass unit to check for the same issue, which we declined. At CCW we are proud of our 10 year Insurance Backed Guarantee and we also offer a 10 year warranty. We always respond to service calls which we carry out in a timely manner.

9.25

New front and back doors fitted

Verified Review

I couldn't be more delighted with the quality of the products, the level of service, and the efficiency of the fitting. There was a good selection of doors to choose from and the time between placing the order and having the doors fitted was swift.The whole process was simple. Everyone I interacted with was clear and helpful - they delivered what was promised. I'd happily use Custom Choice again, and would certainly reccomend them.

10

Conservatory refurbishment

I am very pleased with work done and with those who did it.