When provided with a quote you were asked if you wanted your old carpets uplifted and disposed of. You declined as you were going to uplift and dispose of them yourself. You told us that you could get the job done elsewhere for forty pounds cheaper. So, as a goodwill gesture we knocked fifty pounds off and chucked in the door bars. When our fitters arrived all the old carpets were still down. Our fitters uplifted them there-selves. Which may I add were heavily soiled with faeces. The fitters then folded them and left them neatly at the front of your house along with the offcuts from the new carpet as you said you were going to dispose of both yourself. I hope you agree that it is unhygienic to store soiled carpets alongside with our customers new carpets. If we were to dispose of them ourselves we would have bought another vehicle designated for this kind of job. Also if you looked at our terms and conditions you can see that it clearly states that all rooms must be clear of furniture & carpets before the fitters arrive. Unless stated before the work is carried out.