Checkatrade

Customer Reviews

Most Recent JobMost Recent Job
10

Oven clean inside and out (range oven)

Friendly, punctual pleased with service

9.75

Not specified by customer.

Excellent work, polite and very friendly.

4.25

2.5 hours cleaning

Verified Review

I was impressed by the first call made to the company (very approachable, and available to answer questions). The cleaners were very nice, however the cleaning was not at all done to the standard I had expected. In various occasions I had to draw their attention on eg inside of the toilets and toilet cover not being cleaned, shower left with water to dry, drained to the shower not cleaned, kitchen worktop dirty on different spots, glass lights cleaned after it was hoovered, and I was charged over when one of the cleaners had long stopped cleaning and was waiting for theother to finish his job.

Score Breakdown

Workmanship

4

Reliability & timekeeping

2

Tidiness

4

Courtesy

7

Reply from Detailed Services

Thank you for taking the time to review our company with feedback. I am very sorry that you were not happy with our company’s standard of work. As you have stated we try to be as approachable and accommodating as possible which is why we managed to book you in as soon as possible before you had your visitors to stay. Before we started your job we made you fully aware of costs which remained the same and even lowered the price at your request. Upon completion we rectified any issues you had with the standard of the cleaning during the 1 Hour 15 Min whilst at your property and parted amicably with you thanking the cleaners. In the future it would be really helpful if you had a problem to communicate honestly before we left so we could rectify the problem straight away causing undue upset leaving you the customer satisfied and us happy with the job and service provided, which we endeavour to do with all our customers as previous reviews show. Thank you

10

Carpet clean

Verified Review

Absolutely fantastic service. Came out very quickly to fix my problem. Price was very reasonable and great friendly service. Would 100% recommend.

10

Carpet cleaning

Verified Review

No comments given.

10

Oven clean

Verified Review

Great communication, came when said he would. Clean and tidy worker. Good value for money. Would use again.

10

Carpet cleaning

Verified Review

No comments given.

10

Spring clean

Verified Review

Anthony managed to fit me in for a house clean after another company let me down and the last minute. After explaining my situation to Abi, they agreed a date and quote straight away. Anthony arrived at my home and explained what he could do and discussed my requirements ....nothing was to much trouble. His work was exceptional and I was more than happy with the finished work. He does need fairly good access to the property as the pipe work from his vehicle mounted machinery has a limited length. Overall I would have no problem recommend Anthony and Abi ....thank you

9.5

Oven Cleaning.

No comments given.

9.75

Excellent service sofa looks new, would recommend.