Customer Reviews (166)

Reviews (New to Old)Reviews (New to Old)
4.75

En suite refurbishment

Verified Review

The work took double the time it was supposed to due to a litany of errors on the company's part. The first being confusion re. Parts and planning. Mark, the owner, then went on holiday leaving his team to complete the work. Consequently the shower cubicle had to be reinstalled by Mark on his return. Four months later, we discovered a leak from the en suite due to an unsealed shower tray, which caused damage to the ceiling beneath the bathroom. We are extremely disappointed in the job with all the delays and issues, which prevented us from having a working shower.

Score Breakdown

Workmanship

2

Timekeeping

6

Tidiness

5

Courtesy

6
Location: Slough
Reviewed in: September 2017

Reply from Englefield Green Property Maintenance

We are upset about this feedback as there are issues that we are being blamed for which were outside our control. We recommended that the customer use a local bathroom store to plan the en-suite. However, on the first day we started the work we realised that the design planned by the store and customer would not work, which caused a delay of several days for design and orders to be changed. I was away on holiday while the bathroom was being finished. Before going away I visited the customer and explained that I would be away whilst her bathroom was being finished and on my return I would come and double check that everything was ok. The customer, as far as I was aware, was happy for work to continue in my absence. All the contact details of the tradesmen carrying out the works was provided. The customer struggled to make contact with the plumber, which was frustrating. All work was completed as agreed and the customer was happy with the end result and paid the invoice in full. Please see all my other reviews, you will see that this review was an exception.

10

Creating a third bedroom by moving bathroom and rezoning space. New kitchen, creation of downstairs bathroom, installation of fireplaces, roof repairs and pointing and complete modernisation.

Verified Review

We are selling our home and I wanted to find a builder/project manager that would be able to bring our Victorian property to a extremely high specification, which would add value by making well calculated decisions when it came to the work. Mark is and extremely talented professional who is able to offer creative solutions to make the project even better, has a 'Can do attitude' and is able problem solve issues that would otherwise run up unnecessary costs. Mark will do whatever it takes to do right by the customer and I will be using him for all future projects.

Location: Egham
Reviewed in: July 2017
9.75

Outbuilding renovations.

Verified Review

Mark and his team are exactly what you would like your builder to be. Professional, reliable, kind and polite and last but not least, great builders. They've done a great job and they are happy to assist and consult throughout the job.

Location: Egham
Reviewed in: March 2017
9.5

Bathroom refurbishment.

Verified Review

I asked Mark and his team to refurbish my bathroom. I am known to Mark as having quite bold ideas, as I have worked with him before on many other parts of my home over the last 2 years. From day one we encountered some challenging construction moments, but as always Mark and his team were incredibly helpful, skilled and tidy throughout the entire process. I have ended up with a show stopping wet room bathroom that I absolutely love and get compliments all the time. Thank you so much to Mark and his team for their patience and hard work. I would definitely recommend Englefield Green Property Maintenance.

Location: Isleworth
Reviewed in: March 2017
10

Variety of property maintenance / improvement jobs.

Verified Review

Good work and covered a wide range of different jobs.

Location: Woking
Reviewed in: November 2016
10

Replace the wall between lounge and dining room.

Verified Review

Very happy. Clean, reliable, polite workmen that were very helpful.

Location: Egham
Reviewed in: September 2017
10

Shop refurbishment, partition walls, decorating etc.

Verified Review

So pleased I found this company. Work is of a very high standard, they are efficient, reliable and a pleasure to deal with. A breath of fresh air compared to other trades people I've used. Won't use anyone else now I've found them.

Location: Virginia Water
Reviewed in: July 2017
9.25

Refitting bathroom.

Verified Review

Really good standard of work from Mark and his team. I found them really thorough with excellent communication- always responded to any queries I had and great at taking care of any outstanding jobs. I found they occasionally rescheduled work at short notice, but that's perhaps to be expected in a relatively small job, and Mark always let me know and rearranged work quickly. All the workmen were friendly and conscientious, so all in all a very satisfying job.

Location: Ascot
Reviewed in: March 2017
10

New skirting boards fitted.

Verified Review

The work was carried out to a very high standard, very happy with the work.

Location: Chertsey
Reviewed in: March 2017
9.25

Painting.

Verified Review

Steve has painted our entire upstairs and he has been fabulous! Even with a little baby in the house who can be noisy and requires feeding, Steve has been extremely courteous and respectful (of baby sleeping and nursing)! The job undertaken has been delivered to a very high standard and I would strongly recommend him as a decorator.

Location: Egham
Reviewed in: November 2016