Customer Reviews (145)
Convert our kitchen into an extra office space.
No comments given.
Large kitchen / utility fit out with appliances, lights and under floor heating.
Neat, tidy work of high quality. Good relationship with Howdens led to hassle free fit out.
Side and rear extension.
Very tidy, high quality work. We are very pleased with our extension.
New kitchen fitted.
Excellent quality of work. Overcame several issues with kitchen. Fabulous end result, clean and tidy, good communication, amazing.
New conservatory, kitchen, outdoor stone patio.
Everyone praised the quality of the work. Excellent communication, joint planning discussions and time keeping. Will recommend and use again.
Convert our office space and entrance hall area into large reception area.
No comments given.
Single storey rear extension.
Great attention to deal and communication throughout with lots of helpful advice and suggestions. Tidy, polite and high quality.
Ground floor kitchen/dining room extension.
Outstanding quality of work, extension built within time scale and according to plans. Great attention provided to finishing touches. Friendly, trustworthy team of workers. Highly recommended. Gary provided ideas to overcome certain issues which have made the overall extension even better than we could have expected.
New front porch and roof and steps leading to drive from front door
Started off great, Gary came round and gave quote to us. We wanted a 6" step from front door leading to 6x6" steps leading to a 6" step onto drive. This is for a disabled person who has severe difficulty in walking. We asked for chrome hand rails with horizontal oak posts to obscure them from view etc. We ended up with a 9" step down from front door, followed by3 x8" steps followed unbelievably by a 15"step onto driveway. No horizontal posts were at all added and we got scaffold poles instead of chrome ones. Gary was rude, aggressive and abusive. He called us liars.
Score Breakdown
Workmanship
Timekeeping
Tidiness
Courtesy
Reply from Focus Homes
I feel that this feedback is very unfair. The customer was happy with my quotation and both parties agreed to the measurements/height of the steps as we started constructing them. As the customers drive is on a slope of 15 degrees the bottom step although level on the top would have a gradient at the side ranging from 4” at the start to 13” in line with the sloping driveway. I can’t see any other way that this could have been constructed. There was a 5-day delay as we were waiting for the pvc deck boards to be delivered, if the customer was not happy at this point why did they not say? The contract of a new porch with the landscaped sleeper and deck construction was carried out in 6 days over 2 weeks to completion. The handrail was a dedicated system "EZI KLAMP" and was chosen by the customer from a catalogue. They paid me in full via bank transfer 5 days after the project was completed, again nothing was mentioned that they were not happy. I would encourage people to read all of my other positive feedback as a true reflection on my work.
Bathroom refit
Excellent work, friendly workers, excellent time keeping, discuss plans, adds own suggestions and decides with customer. Highly recommend.