Customer Reviews (232)
Looking at door lock that would not close or lock properly
Gary came and fixed lock and checked two other doors for us.Lovely friendly man and explained everything to us.Very good price and all work is guaranteed for 12 months.Would use this company again if needed
Repaired lock on patio door.
Gave us a 10% discount. Very polite and friendly.
Secure patio door
Such a lovely young man, he secured patio door for me, no charge, so lovely to have someone so honest, very lovely young man, very nice and friendly, nice of him to take the time to come out to me
Ordered new parts and replaced the mechanism and handle
Appearance, attitude and professionalism that impressed us and to be thoroughly recommended and explained that the work was guaranteed also
Adjustment to a conservatory door
Very good tradesman 100 % and would recommend him to anybody
Investige a jammed lock that prevented the door opening
My door slammed and I couldn't get out. Garry called me back quickly as it was the end of the day and came out. He managed to fix the lock and didn't need to replace it. He was very professional and I felt he really knew his locks.
Lock on back door not working properly
Gary came out to repair back door, after realigning door, which took a while as it was not straight forward, still lock would not engage properly, on checking lock barrel it was discovered to be broke so replaced and all working now Was really impressed with work and would definitely recommend and use again
Emergency call-out to a broken key in the lock
Excellent service from G Locks. Within 45 minutes of an emergency call out, Gary had fixed the broken lock and cut a new key. Very responsive and excellent service - highly recommend.
Fixing of loose front door lock
No call out charge quoted in write up, but Gary charges £69 for the first hour. Our job turned out to be 5 mins at most, but the fee is still charged. ( we are clearly over 50 years so not sure if discount was applied ) Gary was very punctual, and did came back to sort out a remaining problem.
Score Breakdown
workmanship
timekeeping
tidiness
courtesy
Reply from G Locks
Thank you for your feedback. We are sorry too hear that you were slightly disappointed with the service. G Locks locksmiths Bristol will always consider all feedback given to help improve customer relations. The rate given to you is on a hour/part hour basis which was explained. This has to be adhered to as most jobs in the Locksmith trade do not take more than on hour to complete therefore these charges are applied in order to achieve a viable business. We always offer discounts where appropriate however as a customer you have bring this offer to our attention in order to obtain it. Checkatrade is the only platform where we offer this and as you can appreciate we obtain custom from mutiple sources. We always try to rectify any complaints and when we returned the fault was not part of the original problem but was rectified at no extra cost. G Locks Locksmiths Bristol have an outstanding review base for superb customer service with over 200 10/10 reviews We will aways take steps to rectify complaints and in this instance we returned without delay.
New lock and handle on sliding pvc door, new door handle on inner wooden door
Gary was round within 30 minutes of phone consultation. Assessed the job, did what he could on the spot then ordered parts and returned to finish the job off. Efficient, polite, fair price and great communication. Definitely recommend, top service.