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Based on 0 review over the past 12 months
Quality of work
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Posted 09 May 2021
Response from GoHeat Ltd
A blue pipe was fitted from the water meter into the property as agreed. A tail of the new pipe was left next to the existing water meter, property of the water supplier, who ultimately connects the pipe to the meter.Later on the customer asked us to do an extra job and a price was agreed. We were told that we can start the job as the affinity water connected the pipe to the meter. We have attended with a team of 3 people only to find out on the day that we could not start the job as the supplier didn’t finish their job. A different date was agreed but unfortunately on that day was heavy rain. We had to cancel because we needed to dig the soil, use electrical equipment outside and use the mole to run pipes. The customer was supposed to call with another date but we have not heard back. It is sad that the client decided to leave a bad review instead of contacting me to discuss the concerns as we always like to keep customers happy.
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