Customer Reviews (627)

Reviews (New to Old)Reviews (New to Old)
4

Not the best response

Verified Review

Unhelpful, If I needed a new stair lift, I would not go to these people!!

Location: TW5
Reviewed in: August 2022

Reply from Kudos Stairlifts

We are very sorry you feel that you had to leave this review. You have not bought a stairlift from us, nor used our services. You did speak with one of our team on a Sunday after your stairlift broke down via Checkatrade. I understand you bought the stairlift from Prime Stairlifts some months ago, who have since gone bust. The supplier you chose is not affiliated with us in anyway and your warranty was with them, not us. I'm afraid to say that this supplier is known to have installed stairlifts outside of manufacturer specification (cut and shut), we have to be honest and straight with you in advance. It appears that explaining to you that based upon recent experience if we were to attend and your stairlift was a “cut and shut stairlift” we would not be able to help but the visit would be chargeable, frustrated you. Had you let our team continue to explain, guidance is available on who may be able to assist but you did not give them the chance. A shame you have decided to take this out on us, nevertheless, I wish you luck in resolving it.

9

Telephone support

Verified Review

Could not have asked for a better service.Engineer(Troy) called within15 mins of us reporting a problem.He patiently talked us through our problem our lift was up and running within 15 mins. Please pass our thanks to Troy.

Location: KT17
Reviewed in: April 2022
9.75

Stairlift

Verified Review

Excellent service from Pete at Kudos, just 8 days from order placed to installation. Quick,polite, efficient service from Pete, no mess made.

Location: NN11
Reviewed in: April 2022
10

Fit Stairlifts in Awkward Spaces

Verified Review

Highly recommend. The service is top notch, from the installer, to the designer, to the electrician, to the head office staff - and their price competes with more mainstream brands who do not make bespoke stairlifts

Location: AL3
Reviewed in: March 2022
10

Stair lift fitted

Excellent service and courtesy from beginning coming out to quote until work completed

Location: Princes Risborough
Reviewed in: January 2022
10

Assess, design, manufacture of bespoke stair lift

Verified Review

Excellent service from start to finish of an installation of a bespoke design stair lift

Location: Northampton
Reviewed in: June 2022
10

Installing a stairlift

Verified Review

They are an excellent company who keep their customers in touch at all times and their staff, including the engineer who installed the lift, did a first class job.

Location: TW15
Reviewed in: April 2022
9.75

Feasibility survey and final installation of a stair lift

Verified Review

The work was carried out in a professional manner and attention to detail was foremost. The site was left clean and tidy on completion

Location: Northampton
Reviewed in: March 2022
10

Installation of stairlift

Kind prompt, informative

Location: Oxford
Reviewed in: January 2022
10

Fitted x-flow stairlift

Verified Review

Excellent and professional throughout. Took real care on installation. Highly recommend this company.

Location: Henley-on-Thames
Reviewed in: January 2022