We are very sorry you feel that you had to leave this review. You have not bought a stairlift from us, nor used our services. You did speak with one of our team on a Sunday after your stairlift broke down via Checkatrade. I understand you bought the stairlift from Prime Stairlifts some months ago, who have since gone bust. The supplier you chose is not affiliated with us in anyway and your warranty was with them, not us. I'm afraid to say that this supplier is known to have installed stairlifts outside of manufacturer specification (cut and shut), we have to be honest and straight with you in advance. It appears that explaining to you that based upon recent experience if we were to attend and your stairlift was a “cut and shut stairlift” we would not be able to help but the visit would be chargeable, frustrated you. Had you let our team continue to explain, guidance is available on who may be able to assist but you did not give them the chance. A shame you have decided to take this out on us, nevertheless, I wish you luck in resolving it.