Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
7

Change bathroom into shower room

Verified Review

Very helpful with our initial enquiries. The estimate was quite a bit more than all the other estimates but the end job did not reflect the higher cost. Extras were added to the final bill which was clearly their liability and the shower tray should not have been fitted but returned to the makers due to a defect. We compromised with a repair, as to replace the tray would have caused a lot of inconenience to ourselves. Damage was caused to the brand new bathroom window and again they showed reluctance to accept liability. We have still not received a certificate for minor electrical work done.

Score Breakdown

Workmanship

5

Reliability & timekeeping

7

Tidiness

7

Courtesy

9

Reply from MB Kitchens & Bathrooms Limited

We are sorry that our service did not satisfy your expectations.We set a high standard for ourselves and this is reflected in our other reviews. From your enquiry stage & throughout the works we aimed to accommodate all your needs, we even provided advice to you that may save you paying the VAT. We appreciate you choosing to use our company & sorry if you feel we were too expensive.We only charge additional money for unforeseen work & additional work the customer has asked for. The shower tray was not defective, but fitted as per the manufacturer's fitting instructions and within their tolerance. We are sorry to hear your window is damaged but unfortunately this wasn’t notify to us until 2 weeks after completion.In 11 years, we have always been careful and have never damaged a customers' window, this is not in our nature. As only minor electrical works were completed, we therefore do not need to complete a certificate, however as you had requested one, we complied and two copies were posted out separately and are held on file. We arrived on site every day at 8am for the duration of the job.

10

New bathroom fitted

Verified Review

Good quality fitted with care. Unexpected problems dealt with well.

10

Bathroom refitting. Gutting the old bathroom, replacing the old floorboards with new floor, laying screed and Amtico tiles, removing the old bath and fitting a spacious new walk-in shower with Bushboard Nuance panels, plastering, repositioning shower, toilet, sink and radiators etc, Re-plumbing, new lighting and extractor fan.

Verified Review

We are thrilled with our new bathroom, very happy with the finished result. Paula in the office was always very patient with all our queries and helpful when assisting us in choosing the best products for our needs. We especially appreciated their large showroom where we could see the products up close before making a final decision. Matt and Gary were a pleasure to have in our house, very hard workers but also very friendly and good-natured. They carried out the work with minimum disruption, as planned and on time to an excellent standard. We would not hesitate in recommending them.

10

Fitting out internals in a garage conversion, utility and Shower room

Verified Review

This work was carried out to the highest standard. We were kept fully informed all the way and really felt that we could ask for advice if we weren't sure. We were given the best advice for us and not the one that made the most money for the Company which meant a lot! Matt also had some creative ideas and we are delighted with the results!

10

New bath taps/washbasin tap and waste/valves fitted.

Verified Review

Work was to a high standard, completed quickly and tidily, and satisfactorily resolved the water flow problems which had worsened in recent months. The original estimate was reduced slightly as the work did not take as long as anticipated.

9.75

Ensuite and main bathroom

Verified Review

A brilliant local company that I couldn't recommend higher. Matt, Paula and Gary have an eye for detail, checking that you're happy with everything throughout the work. They stuck to timings. Never once arrived late or cancelled (which can't be said for all tradesmen!). Even when 'issues' arose (which was expected with an old victorian house) they worked round them and never sacrificed quality. MB Ktichens and Bathrooms take absolute pride in their work which is demonstrated by the finished product. We now have a fabulous bathroom and ensuite. We have the 'wow' factor that we have always...

10

Refurbishing existing kitchen

Verified Review

Decided to refurbish our old kitchen and after looking around opted for M and B Kitchens. Paula was very helpful and extremely patient in planning, advising and costing new Nolte kitchen. Once the order was placed Matt and Gary came into their own stripping out the old kitchen and carrying out the fitting of the new with minimum upheaval. Couple of small snagging points which took a while to resolve due to summer shutdown of the factory in Germany. Notwithstanding really pleased with the finished article and would happily recommend both Nolte kitchens and M and B to anyone.

10

Renovation to extended kitchen including electrics, plumbing, plaster boarding, skimming and sorting out the floor ready for laying Amtico. Skirting boards, fitting Nolte kitchen, tiling and fitting new LED downlights plus custom making stable doors

Verified Review

We are delighted with every aspect of the work. This was a complex job which had been delayed by the Engineer going into receivership and the knock-on effect on the builder. MB Kitchens and Bathrooms were understanding and worked through all of the challenges with us. Every detail was thought through and discussed and it was amazing having a team that could either cover the work themselves or bring in support where needed. E.G Gasfitter for the Rangemaster. The whole project was managed for us which made life so much easier. We would highly recommend this company!

10

New bathroom

Verified Review

Excellent job through from agreeing what we wanted in bathroom to finishing work on the date agreed.

10

New shower fitted

Fantastic friendly and professional service with a great job and perfect finish. Very satisfied.