Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
9.25

Washing machine and tumble dryer installation

Verified Review

Main Trade Services Ltd are an efficient team from the email responses, quoting process and building. Everyone in their team worked together to provide a remarkable service and I would recommend them.

3.25

Removal of a partition wall , build of glass block wall and reconfiguration of bathroom

Verified Review

Late start to contract ( 3 days) and contracted for two men to work 8 days. For the majority of days worked only 1 man onsite, rarely working a full 7 hour day. Communication was an issue with Jamaine (owner) and I. He refused to give detailed material lists, often gave them too late or not at all. Text messages ignored and once hung up on me. As a result materials often bought at higher prices by Jamaine through lack of research or effort. Sink and toilet unit, shower unit, tiles were all damaged by firm and some replaced but only when I found them. Untruthful, passively aggressive

Score Breakdown

Workmanship

2

Reliability & timekeeping

3

Tidiness

3

Courtesy

5

Reply from Main Trade Services Ltd

We were very disappointed to read this review, especially since the customer did not raise their concerns with us. I can confirm from start to finish we were very courteous and informative with the main form of communication being emails and text messages. We provided the customer with a full list of materials needed. However, the customer did not purchase all the materials which left us having to use our usual suppliers to purchase the missing materials, which the customer was happy for us to do and the original receipts were provided. We sent out invoices to the customer which included a detailed list of materials and the customers final invoice which were all paid in full with no problems or queries. Throughout the communication there has never been any mention of damage caused by us. I feel we have remained very professional throughout and we are very sorry that the customer feels this way, as I do not feel we could have done anymore to accommodate their requests. I would kindly ask our future customers to look at our other reviews to get a full understanding of the kind of service we provide our customers with.

10

New bathroom fitted

Verified Review

I am very happy with my new bathroom, Main Trade Services provided a very professional service from start to finish. The work was done to a very high standard and in a more than reasonable time frame. Overall a 10/10 experience!

10

New Front door fitted.

Verified Review

A professional reliable company that took care of everything from start to finish, I was brought round brochures to choose the front door, and they fitted it for me. Hassle free and a lovely new front door!

10

The wood work painted on the front of my house.

Verified Review

I was very happy with the work that was carried out, I will definitely recommend this company.

10

Bathroom improvements (new pump installed, new shower screen, shower head rearranged and new temperature control installed).

Verified Review

Excellent job. Very efficient and tidy afterwards.

10

New Kitchen and Downstairs Toilet

Verified Review

Good from start to finish everything went as planned would 100% recommend!

9.75

Two bedrooms painted

Verified Review

Nice clean finish, it was done in no time at all. I will be using this company again to fit a new bathroom in the near future.

10

Installed a new boiler and two new bathrooms ensuite and main bathroom.

Verified Review

Work was done to a very high standard, workmen were tidy and friendly could not fault the finished job would definitely recommend.

9.75

Two bathrooms: repair tiles, seal, replace shower, bath panel, etc.

Verified Review

Main Trade Services Ltd are knowledgeable, courteous and, once they started, did quality and tidy work for me. Happy with result and would use again.