Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
9.5

Hallway and lounge karndean flooring

Verified Review

Fantastic job done. No question was too much to ask. Good customer service.

10

Hall wood flooring stripped and re-finished

Verified Review

Company carried out the work during period we were absent. We have employed them before and once again obtained complete satisfaction

10

New wood floor

Verified Review

Excellent job, very happy with the result.

5.25

Supplied and fitted new flooring throughout house

Verified Review

Overall I was disappointed with this service. Flooring is good... But I can buy the same products directly from the internet. Fitting were poor. I was told it would take 2 days to fully install, it ended up taking 4. Aftercare was also poor. An issue that they had created when fitting the flooring, took over 3 weeks to rectify. In that time there was limited communication, me chasing the office telephone line to find out what was happening.The fitter was then late twice when sorting the problem. One of his excuses, my wife didnt wake me up this morning. Just poor.

Score Breakdown

Workmanship

5

Reliability & timekeeping

2

Tidiness

7

Courtesy

7

Reply from Natural Choice Wood Flooring

Estimates are based on rooms being free of freestanding appliances; on arrival we found a plumbed in Fridge freezer a large Range cooker, table, and chairs. The customer declined to move the cooker and requested we fit to the feet, We assisted his Father In moving the fridge freezer, the customer didn't plug it in; it defrosted causing a wet area & a drying delay. Having fitted to the cooker’s feet, a few weeks later it unfortunately developed a fault. The client called stating the cooker is being replaced so could we return & fit under its feet, we returned free of charge to undertake the additional work.To help we undertook this on a Saturday and Sunday, our normal fitting is 4-6 weeks. The problem was created by the customer not having cleared the appliances, on reflection we should have charged for our lost time and insisted he move his appliances. On the Saturday the fitter said he might arrive a little later on Sunday the customer said don’t worry it’s a Sunday, he then complains! We are very surprised by this feedback as feel we did everything and more to help this customer.

10

Wood floor fitted in bedroom

Verified Review

All very efficiently executed

9.5

New wood floor fitted to kitchen- hall and living room

Verified Review

Very good from the start with choosing the flooring in the shop and a very good job of fitting the wood floor. Very professional work.

10

New engineered wood floor in dining room.

Verified Review

We had good advice from the person who fronts the business at the shop in Drayton. He was very knowledgeable and informed about different flooring options. The people who came to fit the flooring worked very hard throughout the day to fit the flooring to a high standard for us. We were pleased with the finished result.

10

New floors fitted in the en-suite bathroom and main bathroom plus living room

Verified Review

Bought a new house that was so poorly build that Natural choice had to replace the floors in the living room, and 2 bathrooms. Perfectly done job, very neat and efficient, good quality materials and nice friendly fitters

9.25

Hall wood flooring and replacement of thresholds.

Verified Review

We are very pleased with the work carried out and would recommend the company.

8.75

Sand and re seal the existing hallway and kitchen flooring.

Verified Review

We were pleased with the results and the workmen were very helpful.