Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
9.75

Boiler annual service

Verified Review

All good. I used Pure Boilers for last year's boiler service, and booked them again this year. Which says it all, really.

10

New boiler fitted

Verified Review

First class work from start to finish would highly recommend

10

Kitchen gas work

Verified Review

Excellent service and top quality workmanship from the start to finish. Friendly and polite engineers, I work definitely recommend him and his team if you’re looking for a reliable and quality job

10

Power Flush

Verified Review

Was recommended by an independent plumber that I get our old heating system power flushed, as the water flow through the pipework was virtually none existent. Also needed some pipe work looking at urgently given I had not hot water or central heating. Dom came out that evening to see about the work needed. We agreed to a start date, they team arrived just after 8am and did a great job of flushing the system, getting lots of dirt and sludge out of the system. Since the work has been carried out the system is much better - the radiators get much hotter. Billing and payment was easy.

10

Checked boiler for faults

Verified Review

Initially sent an email enquiring when someone might be able to visit to check the boiler as the radiators weren't coming on. Within 10 minutes I had a text from Dominic saying he could visit the same day and was over within 30 minutes. Spent quite a while having to run up and down the stairs and found the potential problem after taking the time to check many things. Worked quickly and efficiently!

10

Boiler service and annual gas check

Verified Review

Really friendly and professional people, thank you.

10

Boiler had fault

Verified Review

Dom came out at short notice and fixed our boiler. Excellent service and I will be using again if required

10

Annual boiler and tank service

Verified Review

Dom has always gone over and above to get things sorted for me, glad I know him! 10 out of 10 every time

9.75

New Boiler Installed

Verified Review

We recently had a fault with our boiler, Dominic was on site in less than an hour and gave a clear indication of the work needed. We asked for quotes on a new boiler which received later that day. A few days down the road and we have a lovely new combi boiler installed. Dominic and his team were professional, clean, attentive and were also considerate of our requests. Nothing seemed too much trouble and everyone we spoke to took the time to explain everything that they were doing, will definitely be recommending to friends and family in the area.

7.5

New boiler

Verified Review

The standard of the work was good, the boss of the company is a very nice and professional man. They installed a new boiler and its works well. The workmen were at my address for 1.5 days, installed new boiler, flushed the system. I returned to check the work discovering that one of the radiators didn't work. I asked about this and was told "oh yes we noticed that, we can quote to fix it", I thought it odd to wait until you left the property having installed a brand new boiler knowing a systemic issue exists but leaving it for me to find, meaning I have to arrange to give access a second time when the problem would have been sorted if it was brought to my attention earlier. Very annoying, If I get the radiator sorted it won't be by pure boilers, not due to anything standard of work related but purely inconvenience. Pure boilers came to my address to try and service the old boiler, it was in bad shape and it had to left to retrieve parts and return later to complete the service. The boiler needed a replacement. I was not charged these visits

Score Breakdown

Workmanship

9

Reliability & timekeeping

10

Tidiness

5

Courtesy

6

Reply from Pure Boilers

We priced to replace the boiler. We moved our diary around to accommodate this as the existing boiler didn’t work. Nobody knew that the radiator didn’t work until we got the new boiler up and running. We discovered that the radiator didn’t warm up and would need a new valve. We offered to quote for this when we discovered it wasn’t working.