Customer Reviews (477)
Conversion from an old boiler and hot water tank to a new Worcester Combi boiler system
This installation took 3 days and involved a lot of new pipe work both inside and outside. Richard considered all the options and explained everything fully - the price was realistic given the size of the job. The hot water and heating is very efficient and responsive using the digital control box. The difference is amazing compared to the old system!! Richard and Tom were the quietest and tidiest workmen I’ve ever had in the house. I would definitely recommend them
Annual boiler servicing
Excellent booking system wil reminders sent prior to appointment. Ontime, very courteous and efficient and charged a very reasonable price. Would recommend and would definitely use again
So rare to find a reliable and knowledgeable boiler engineer. Explained everything, neat, tidy, polite - everything you would hope a tradesperson to be. Highly recommended. Already signed up for next years service. A++
Richard was polite, friendly and professional. He carried out my boiler service to a high standard and explained everything to me without being patronising. I would fully recommend Richard and would not hesitate to contact him if I had any issues in the future. Thank you!
Excellent, reliable, contactable, trust worthy.
Richard was prompt and very thorough servicing my boiler. This is the first time I've had a combi boiler and Richard explained how to check pressure levels in simple terms. Would recommend him.
Shortening and capping off a gas pipe in my fireplace.
Richard Russell was prompt, polite and professional.
Repaired the ignition on a gas combi boiler
Very thorough job - diagnosed the issue on the first visit and fitted an early appointment to fit a new part. Everything seems fine now. I would recommend R Russell as a gas boiler engineer.
Hot water / connection to boiler
Speedy appointment - I contacted Richard in the afternoon and an appointment was made for the next day. Very professional service. Upon diagnosing the problem Richard took the time to fully explain it to me - in layman's terms! And managed to get the part needed and come back the same day to fix the problem. Highly recommended.
Servicing boiler and replacing radiator which had been taken down for decorating
Richard continues to supply the best level of service. He handled some difficult issues with the boiler without fuss and with a full explanation for me and recommendations for the future. The service is fast and efficient and bang up to date with on-line booking and billing. This saves us so much time. Thanks Richard