Swans Removals Ltd
- Removals / Storage
Rosslyn Crescent, Harrow, Middlesex
Mrs Anna Dimov
Photos
Services & Skills
- Domestic Work
- Commercial Work
- Free Estimates
- 24 Hour Call-out
- Insurance Work Undertaken
- Cards Accepted
- Removals / Storage6 skillsCommercial DeliveriesEmergency Removals / Storage ServiceHouse RemovalMan And A VanPackaging serviceStorage
Company info
Contact details
Reviews Summary
The reviews below represent customers' views and not the views of Checkatrade
Customer Reviews
House move
I used swan removals for our house move. They were excellent. They were very helpful, polite and nothing was too much trouble for them. Would definitely recommend their services.
REMOVAL
I recently used Swans Removals for my home move and I couldn't be happier with the level of service I received. The movers were punctual, kind, helpful, friendly, and professional throughout the entire process. They took great care in handling all of my belongings, and everything arrived at my new home in the same condition it left. I highly recommend Swans Removals for anyone in need of a moving company. They truly exceeded my expectations
Removal
A massive shout out for Swans Removal Team. Wonderful experience from start to finish, from an efficient team preparing the quote and getting the job done. Friendly and just took the stress of the day away with organising my move so efficiently. This was a big move but they just took it in their stride and worked tirelessly. Thank you Swans for all your hard and and efforts. I will for sure use you again should I move again. ????
Moving house (including packing service)
Swans were good to begin with - competitive quote, responsive, arrived on time, but they lost a piece of a very expensive desk, which makes it unusable. We tried to claim under our contract (where they agree to £50,000 insurance), but they refused because the removals men had no memory of it and because we had disassembled (despite them not offering this service). Additionally, they tried to extort additional money which they were not permitted to under their contract and only backed down when we were very blunt with them on this point. Do not use as it is not worth it in case it goes wrong.
Score Breakdown
Courtesy
Tidiness
Timekeeping
Workmanship
Reply from Swans Removals Ltd
We are sorry you feel this way and we can assure you we have done our best to accommodate you in anyway possible. The additional charges mentioned are for the key wait which as a cost is clearly stated in our quotes. The delay with the keys means we need to stay extra hours to finish the job and that occurs extra cost. Everything when down the hill once we invoiced for this.The customer complained there is a wooden part from the desk missing however the desk was in pieces dismantled by the customer unlabelled when we arrived so we don’t know if this piece was there in the first place. We have searched the vehicles twice but no such piece was found. Advised the customer to check the old and new place for the missing part. We apologise for any inconvenience caused however Swans can not accept liability in this case as we did not dismantle the desk. We do offer dismantle and assemble service however the customer decided to dismantle the desk beforehand. We have dismantled and assembled the beds for them. “
House move
I just wanted to say a BIG ‘thank you’ to you and your team for making a what can be a stressful time when moving quite a stress free experience. The lads (Aaron + Nick) on the move to storage and (Ashley + Ryan) the move from storage to new home were great. They were extremely polite, courteous and nothing was too much trouble.
Removals for house move
The team were fantastic. They provided a quote really quickly and were really helpful for getting the job booked in a timely manner. The moving guys on the day were fantastic, they worked so hard and made the whole job look so easy. They even helped us with getting some furniture up a few flights of stairs in our new house, which we would have really struggled with on our own. Nothing was too big of an ask and they were so polite and friendly throughout the whole job. Highly recommend and thank you again!
Locations
Works in
Amersham., Barnet, Borehamwood, Bushey, Chelsea, Chesham, Chiswick, Ealing, Hammersmith, Harrow, London, Mayfair, Middlesex, Northwood, Putney, Ruislip, St. Albans, Uxbridge, Watford, Wembley
Vetting Status
Fully Vetted Trade
Yes
Yes
Yes
Yes: Registered as a Company Swans Removals Ltd No: 08982239
Yes: 237 3382 05
Ltd Company
Mr Riste Dimov
Current: Self-Certified on: 09/11/2022
XL Catlin Insurance Company UK Limited
