Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Single story infill extension with re-building of internal wall

Excellent quality build. Would recommend to anyone. Very professional.

9

L shape dormer loft conversion to create one bedroom and en suite bathroom.

Verified Review

We are very pleased with our loft conversion. We really enjoyed working with TLC.

5.5

Loft re conversion

Verified Review

Based on other people’s comments I think we have been terribly unlucky but a lot went wrong in the project with TLC and I would definitely not recommend them. The end result is only acceptable but definitely not to high standards. We are disappointed and regret not having picked another trader for the way the project was run and the end result. Nothing is levelled, nothing is centred, they started work without having even showed us a floor plan and had not listened to our brief, project management was far below expectations.

Score Breakdown

Workmanship

4

Reliability & timekeeping

4

Tidiness

4

Courtesy

10

Reply from The Loft Converter

We are sorry to hear your feedback wasn’t as good as we are continually striving for. TLC does feel surprised by this. As far as we were aware you were happy with the works completed and even instructed us to carry out additional work after the loft contract had been fulfilled. As ever, we are here to resolve any outstanding issues.

9

Loft conversion.

Excellent workmanship. Amiable, reliable and helpful staff. Would happily recommend.

6.5

Loft conversion

Verified Review

The quotation was given with known problems. Work started on time and team and workmanship were good. However the known problems were not shared between salesman (Mr Patemore) and the build manager. This resulted in known problems incurring additional charges. Subsequent problems have had no redress, and have incurred charges to correct. Unfortunately they blamed their subcontractor, and advised I need to take it up with them.

10

Loft and Extension

Verified Review

The Loft Converter team managed our project impeccably. They offered us an end to end service that was excecuted flawlessly. The office staff were concise, efficient and thorough when answering queries. The team on site were tidy, quick and helpful even when asked to perform tasks that they were not contractually obliged to. Getting work done at home is a stressful time but we felt we had the support of the TLC leadership team every step of the way. We are so pleased with the final result and wouldn’t hesitate to recommend them.

10

Loft and extension.

Verified Review

The Loft Converter team managed our project impeccably. They offered us an end to end service that was executed flawlessly. The office staff were concise, efficient and thorough when answering queries. The team on site were tidy, quick and helpful even when asked to perform tasks that they were not contractually obliged to. Getting work done at home is a stressful time but we felt we had the support of the TLC leadership team every step of the way. We are so pleased with the final result and wouldn’t hesitate to recommend them.

9.75

Extension.

Steve and his team did a fantastic job on our rear extension. They were reliable, tidy, polite and paid great attention to detail. Thank you.

10

Loft and kitchen extension

Verified Review

Professional, polite, very high standards in the finished job. Every evert was given to keep us informed in what was happening with all aspects of the extensions, through out the work. BRILLIANT. Would definitely recommend them.

10

Loft conversion from storage to 2 bedrooms + bathroom.

Verified Review

Conciencious, prompt, polite workmen. Everything done promptly, cleanly and without inconvenience.