Customer Reviews (91)
Trying to get a good quote from Embury failed
We tried over 5 months to get a quote from Embury for a project which included a light well, removing some walls etc. The first two quotes did not reflect the project at all. The third quote finally reflected the work of the project with realistic costs. Embury then pushed us to sign the contract quickly which we did but after that they called us to tell us very surprisingly that they do not want to build a light well – something that was requested from the beginning. Embury then promised another (fourth) quote. That was the last time we heard from them. Overall, 5 month wasted time.
I’m really pleased with the works carried out in my bathroom. The team were friendly, professional and efficient. All communication was great and the final result was exactly how I imagined. They were also very tidy! **I would highly recommend using Gavin and his Team.
Embury building services carried out the work to a high standard the service we received was 1st class and would highly recommend.
Extension and kitchen renovation
Amazing from start to finish. Gavin, Camilla and the lads created and help design the most wonderful space for our family. The guys on site were so professional, tidy and efficient ! The workman ship was impeccable. Highly recommend Embury Building Services and will be using them for future home improvements.
Home refurb / new kitchen / new bathrooms / painting / carpets
I have been using Embury Services for years on multiple jobs and most recently too. Gavin is always kind, honest and to the point. Camilla is very communicative and always responsive / keeps me in the loop. The team get the job done well, and quickly. Big jobs, made easier by their management. I’ll definitely continue to use them for anything going forward.
Full build including groundworks, drainage, electric, kitchen installations and exterior works
Excellent service from Embury. Camilla and Gavin kept the project running smoothly. The whole team is excellent and the finished project a great success.
Refurb 4 rooms ground floor
A terrible experience. Workforce pulled off our job multiple times to work elsewhere. Delays caused by incorrect ordering of fitments and appliances. No respect for our home. Poor final touches of substandard quality, such as paintwork and grouting. Management blaming errors on workforce and vice versa. Shouting matches on the phone between workforce and management. Trust broke down so irrevocably in the end I was forced to delay final payment until promised works complete. Damp found in November 2021 not fixed with until February 2022. We were made to feel like an inconvenience by Embury Mgt.
Reply from Embury Building Services Ltd
We are sorry to read your review. It was a challenging time with staff members self-isolating as per government guidelines and deliveries being delayed due to the pandemic. We endeavoured to overcome any issue and keep you up-to-date & satisfied at all times, especially as you had bad experiences with past builders. It was heart-warming so you were so pleased with the renovation works that you decided to stay in the property instead of selling as originally planned. We then purchased you a new bath with handles and replaced the newly installed one, as was your personal preference – taking on the cost ourselves as one of many goodwill gestures. The damp issue was discovered once the when bathroom was removed. Damp works and dehumidifier hire were completed at no cost to you to keep within your budget. We understand you struggled to live in a property with a full refurbishment being carried out but our team always strived to keep disruption and mess to a minimum. We have uploaded photos of the project during and after to show the quality and care taken. Please do contact us so we can rectify any issues.
From the moment Gavin came to give me a quote for our kitchen refit I was impressed with his knowledge and straightforwardness. The job wasn't simple as Embury had to work alongside our kitchen designer and carpenter, who was building the kitchen units from reclaimed wood, so the schedule had to be done in three phases. Embury were up for the challenge and incredibly flexible in their approach. Every person who came to do work on the kitchen was skilled and took pride in what they did. I would highly recommend Embury to anyone and will be using them again.
Decorating a Victoria house externally
We would gladly recommend Embury Building Services who provided a professional, quality and friendly service. They decorated the external of a Victorian property to a high standard and project was kept to time scale. Communication was really good and Camilla who was also very polite and friendly kept us updated throughout the project. The quote was reasonable and the team who worked on the project did an amazing job.
Kitchen and bathroom refurb with skylight
Thank you again for the transformation of my dated kitchen and bathroom. Really helpful company, kept to time scale. Great communication from office. Highly recommend to family and friends. Thanks again.