Customer Reviews (700)
Replacing valve in toilet cistern
Excellent service. Thank you. Trustworthy plumbers.
Excellent work as usual, quick and efficient and done with great humour.
Annual boiler service and under floor heating manifold check.
Craig arrived promptly and was very efficient. He recalled servicing the boiler a year ago and explained how the underfloor heating manifold functions.
Service and system maintenance
Very helpful and efficient
Boiler and Unvented Cylinder Service
Braidy Walker is an excellent plumber and representative of the Red Van Plumbing service. The work was undertaken in a professional and efficient manner . Recommneded
The service engineer, Braidy, had an apprentice with him. Both were polite and whilst the apprentice did the work he was closely monitored and guided very professionally by Braidy.
Engineer turned up as promised to do the survey, he said the office would send me a quote. Three weeks later I am still waiting! ,
Reply from Heppelthwaite The Red Van Plumbers
We would like to sincerely apologise for the delay in sending our quotation. We experienced a delay in receiving pricing information from our suppliers, during what was a very busy period for us. The quotation was sent, but unfortunately the email address was entered incorrectly. Ordinarily we would have telephoned to check the email address. We have the quotation prepared and would be more than happy to send it via email or verbally discuss the work and costs involved. We would like to apologise for the level of service experienced, the delays and any inconvenience that may have been caused. This is not a reflection of the normal level of service we provide, this is verified by the consistently high ratings achieved from our Checkatrade reviews. We currently have an overall rating of 9.66 and frequently receive ratings of 10. We always welcome customer feedback and take these matters very seriously. We will always act on feedback received and ensure we address issues raised.
Replace expansion vessel and service unvented cylinder
The problem was diagnosed quickly. The remedial work was carried out efficiently and the work and subsequent maintenance requirements were clearly explained.
Excellent service, very professional engineer. Would highly recommend them and have now agreed an annual service plan.