Reviews

PTB remained professional bandpulled all the stops out to get the job done soonest. All the parts and boiler arrived as planned on the Friday morning and the engineer was to arrive on the Saturday. Scott Tucker (Boiler Engineer)arrived at precisely 8am and started. He was bright and cheery throughout the day a pleasure to have in the house. After full day’s work the new boiler was in and working. The house was left spotless, and we were once again happy and comfortable.The was a superb example of a supplier giving a flagship example of how to treat and deliver to a customer. Well Done PTB!

I can’t recommend Prime Time boilers enough! From the initial site survey though to the completed installation they were top notch. The installation team were very experienced and really knew their stuff. They were extremely professional, punctual and very clean and tidy. If you are looking to have a heat pump installed, my advice is to go with Prime Time boilers, a really professional company, that I simply cannot recommend enough!

Having to deal with this company changing my gas boiler was an absolutely horrendous experience. What I was told on the phone when assessment was carried out and what happened on the day of installation had nothing to do with one another. It got so bad that at one point I asked installers to stop the installation, make everything safe and just leave my property, I was going to get somebody else to get it all done. They installed the wrong boiler and never acknowledged my complaint. If you need your gas boiler done stay away from this company at all cost or you will regret it as I have.

Don't use these guys booked them two months ago gave us different quotes then got confused then processed the most expensive one which wasn't the correct one then engineer comes out and refuses to do the work and company puts all the blame on the customer not one apology that they buggered up. Terrible company.

New fitted bolier completed. Engineer on time, carried out worked without any real issues. A few snags but he sorted without a problem.

From start to finish it was a pleasure! I was looking for a boiler replacement and installation and had been fretting about it. I’d approached a couple of other companies and Primetime were the cheapest, offering multiple add-ons and discounts. They came in at about £2800 cheaper than British Gas (who are just unnecessarily expensive bordering on extortionate!) Jamie who provided the initial video assessment and quote was fantastic…Kellie from the office was great and always available to answer queries. Jonathan Davies the installer was a legend…polite, fast, detailed and meticulous.