“Asked for complete inspection all Windows, appx 13/15 yrs. 1window wasn't shutting property. Paid £78 +vat inspection and call out, maintenance parts agreed 2 be paid on day.Engineer came before a suggested time 4ish, he came at 3. I was supposed to be advised 1 hour in advance by them, He asked which window to attend, Paul in the office said he did as his request form asked him to do, and this did not include inspection. Now I got no inspection. . Someone in this office is not listening”
Verified by Staff
– Customer in Maidenhead ( 1 ) 23 June 2016
Response from Allder Glass Ltd t/a Allder Glass & Locks:
We never arranged 4.00pm but mid to late pm with a call en-route. You furnished us with the number to call. We did call en-route as promised but you did not take the call. You have confirmed this to us. You had not briefed your tenant fully so they only showed us the one window that they knew to be an issue. We charged you £65.00 + VAT. Another inaccuracy. We did try and resolve this with you the following day when you called into the office but you were not prepared to accept anyone’s view but your own.