Carpet Bright UK

Customer reviews

• Cleaning of master bedroom and stair carpets

  10Verified Review

  We had a very deep blood stain on our bedroom carpets but John was an absolute miracle worker. He cleaned the whole carpet rather than just the stained area and managed to lift 99% of the stain He was thorough and tidy and very competent. I also appreciated the fact that the company does not use strong chemicals to clean the carpets. There were no smells afterwards and John also used a small heater to ensure the carpets dried quickly I highly recommend this company for carpet cleaning.

  Location: W3
  April 2024

• Cleaning of carpets in a 1 bedroom flat

  10Verified Review

  Petar Arnaudov came to clean my carpets and he was SO LOVELY. Firstly, such a kind, polite man who made me feel like he could not do more to ensure I was happy with the service he was providing. Secondly, the work he carried out was 10/10. The carpets were not filthy but had a few stains, and they came up so much cleaner than I expected. Petar also helped me identify some issues with the way the carpets had been layed (which has been a saviour for me) which was so helpful as the flat was newly purchased, and he has saved me from serious works down the line. Could not recommend more.

  Location: SW19
  March 2024

• I needed my carpets cleaned for new tenants coming in

  10Verified Review

  Amazing! So helpful and so friendly. They cracked straight on with the work and the quality was amazing! Made my carpets look brand new again. Would recommend to anyone who needs their carpets cleaned.

  Location: BR6
  November 2023

• 5 bedroom house - Carpet cleaning

  10Verified Review

  Alvin and the team at Carpet Bright UK are a different class. We've used them for over 5 years now and always been super professional and achieved incredible results. Highly recommend.

  Location: BR2
  October 2023

• Sofa cleaning

  1.33Verified Review

  Had my sofa and carpets cleaned recently. Was completed within an hour or so which I thought was very quick. Took about a day or 2 to dry. Once it had dried I couldn't believe how Patchy it was left. There were visible lines of where had been cleaned and where it hadn't. No care at all, just rushing through to "clean" it quickly. I emailed and said I wasn't satisfied, along with photos. I was ignored, I emailed again, ignored. I called and they passed me onto the complaints team finally. Someone came out to redo the bad job (turned up an hour late) They sent the same guy though... pointless!

  Location: BN16
  September 2023

• Be very careful!

  0Verified Review

  100% satisfaction guarantee is a lie. I contact them for a quote, they first ask the material. After the clean my rug was left with awful stains. I submit a complaint asking details of their insurer. I’m told that their T’s and C’s state they won’t be liable and their insurer wouldn’t be interested. They also inform you after the damage about Cellulosic Browning, a risk to rugs containing viscose apparently. Seeing as they ask the material, you would think they might point that out before. Full payment upfront, not willing to refund. So no idea what their satisfaction guarantee means

  Location: SM7
  July 2023