Castle Heating Herts Ltd

Customer reviews

• New boiler

  0Verified Review

  Was nice looking at the job then it all went pear shaped arrived at 8 am asked a rough time scale said about 2 pm by 5 pm after several phone calls and text which was not answered I arrived to find there was a problem they were all moody and rude to me I left as they told me to go home phoned me at 8 pm saying it was done and wanted payment I arrived at 9 am next morning to find the whole room flooded with water I called him he did come out they had not soldered a pipe correctly same thing with hand water heater charged us over the agreed price harassing us for payment

  Location: SG3
  December 2023

• Boiler service

  10Verified Review

  Karl has been our plumber for many years and always does a fantastic job! This is the 8th year of him servicing our boiler, and thankfully we have never had any issues with it as a result! Great guy, honest and trustworthy. Would definitely recommend! Thanks again, Karl!

  Location: AL10
  October 2023

• My boiler had been making an unusual noise - a metallic buzzing/tinging noise

  10Verified Review

  I had a noise on my boiler when my hot water/heating came on, I contacted Karl, he came out to me on time at the date agreed, really nice guy, polite, friendly, easy going, amazingly knowledgeable and confident, within seconds of seeing my boiler he knew what the issue was likely to be, he took it apart and very quickly showed me the problem, he then sorted it out very very quickly, also an unexpected issue occurred, nothing was too much trouble for Karl, he has a great can do attitude and he was happy to sort the other issue out there and then, he also gave great advice. Amazing service.

  Location: AL7
  June 2023

• Installation of a Smart Thermostat System

  10Verified Review

  Hassle-free installation of a new Smart Thermostat system. On-time, neat installation, and showed me how to use the new system. Thanks!

  Location: AL1
  April 2023

• Remove existing central heating system and replace with a 'combi' system

  10Verified Review

  Let me be upfront. I have used the services of Castle Heating for the last fifteen years and have complete trust in their competence. Our existing central heating system neededto be replaced and following advice from Castle Heating opted for a combi system. On 5th September the old system was stripped out and the combi system installed. All work was completed the following day. The house was left spotlessly clean and tidy. The working of the new system was explained in detail. The overall cost was perfectly reasonable. I recommend Castle Heating as excellent.

  Location: AL7
  September 2022

• Install replacement gas boiler

  10Verified Review

  To replace a 20-year old gas boiler. Required moving the boiler to a new location, which in turn required a slight re-modelling of a kitchen, Without quibble, Castle pulled out one wall of kitchen, installed the new boiler, re-worked all of the relevant pipework, then re-installed the kitchen seamlessly. Emergency pipework laid in the early 2000s was fixed. Castle replaced this with sleek, minimal pipework. Castle secured a 10-year warranty on the boiler, parts and labour, which the manufacture has made good in writing.

  Location: AL4
  September 2022