“Two men arrived , one of them quoted me £25 18 months go, the price now was £95 and charging £45 to fit an indoor Ariel extension, I felt the price was extortionate , I felt intimidated by having 2 men in the house and I feel they took advantage, I would never use them again and would not recommend them, I asked them not to park in the neighbours parking bay but he refused.”
Verified by Staff
– Customer in Winchester ( 1 ) 24 February 2017
Response from D J Satellites & Aerials:
It is regretful the customer has complained, at the time of the install she told us she was very happy.
She requested a quote for some work, this included resolving the issue of no signal, installing a wall-mounted television, installing an extra point including cabling and putting up a blind. We have no record of providing the customer with a quote for this work 18 months ago.
We believe two engineers are required when wall mounting a television. We apologise the customer felt intimidated, it was certainly not our intention and the engineers did not behave in any way which was perceived as intimidating. The engineers reported feeling uncomfortable due to the customer’s inappropriate dress despite being aware of the time of their arrival.
We provided the customer with a quote for the work, which she accepted. The customer has over-stated the amount paid for the work in her complaint. She was charged £65 for wall-mounted TV, £45 to install an extra point and £15 to install the blind. This totalled £125. We also resolved the issue of the TV signal which was the result of the customer switching off the power supply. We did not charge her for this.