“I meet Mr Hooper on site, explained the work which needed doing, fell one tree, clear the site of smaller trees and bushes and cut back one branch which overhangs the river. Mr Hooper give me his written quotation but didn't write down about the overhanging branch , or about cutting the large tree into 12 inch logs which I had asked him to do. Mr Hooper reassured me that he would include both of these if he got the job. .However the work wasn't completed as requested, Mr Hooper confirmed in an e mail that he would return to finish the work, but is now, asking for more money. Untrustworthy,”
Verified by Staff
– Customer in Wimborne ( 1 ) 26 January 2017
Response from Mark Hooper Tree Care:
This job was completed to the specifications on the quotation provided. We arrived on time to quote and carry out work. I liaised with the public house on which the tree was resting as not to inconvenience their patrons.
The client did request the branch to be removed, my comment was yes if you have permission we can include this on which he assured me permission had been granted. I was informed no permission had been given by the Council for any other works to be carried out other than one other large cypress, The customer informed myself he would liaise with Council to rectify permission. I responded if that was the case I could return within the next two weeks, as working in area.
The client had to be prompted to pay for works completed which he done just before it was handed over to a solicitor to retrieve outstanding payments.
Unfortunately to return to site 4 months later I told the client this would incur a small charge as we are not working in that area.
We pride ourselves on giving a hassle and stress free service to a high standard as seen in all our other reviews.