Truglaze Windows Ltd
Services and skills
Windows / Doors / Conservatories
29 skills
Aluminium Windows Installation
Bay Windows Installation
Bifold Doors Installation
Composite Front Doors Installation
Conservatory Installation
Conservatory Roof Insulation
Door Canopies
Double Glazing Installation
Exterior Doors Installation
Fire Doors Installation
French Doors Installation
Frosted Windows
Glass Replacement
Loft Windows Installation
Misted Double Glazing
Orangeries
Patio Doors Installation
Porch Installation
Roof Windows Installation
Stable Doors
Timber / Wooden Doors Installation
Timber / Wooden Doors Repair
Timber / Wooden Windows Installation
Timber / Wooden Windows Repair
Triple Glazing Installation
UPVC Windows Installation
Window Fitters
Windows and Doors
Wooden Sash Windows Installation
Services
5 services
- Domestic Work
- Commercial Work
- Free Estimates
- Insurance Work Undertaken
- Cards Accepted
Albums
Customer reviews
Overall ratingin last 12 months
10Write a review- Workmanship
10 out of 10 10 - Tidiness
10 out of 10 10 - Reliability
10 out of 10 10 - Courtesy
10 out of 10 10
269 Total Reviews
The reviews below represent customers' views and not the views of Checkatrade
Replaced crittle windows with double glazed casements
10Verified ReviewLisa and team carried out works, replacing 5 crittle windows on our period cottage. They had to navigate around original Victorian lime plaster, crumbling walls and original window cills. Attention to detail, courtesy, patience and excellent building work was unbeatable. I was anxious about the installation, but they stuck to schedule, timings, pricing and got expert advice from their team to double check that the windows would work and not cause damage through installation. I am so grateful particularly to Lisa for her patience and managing of schedule. It all ran very smoothly. Impressed.
Location: GU10Truglaze replaced 4x windows and front door for us
10Verified ReviewCannot recommend the team at Truglaze Windows enough. From the initial consultation Lisa was very helpful and informative. We never felt pressured or rushed into making decisions like we had been with some of the larger companies. Very efficient service with windows and door fitted just 5 weeks after the initial quote. The surveyor took his time to ensure we were making the right choices and were definitely going to get what we wanted. The installers Danny and Robbie were very professional and the quality of workmanship is outstanding. Truglaze is a must when looking for home improvements.
Location: GU16Replacement of the original softwood framed single glazed windows and doors in our home in Camberley
10Verified ReviewAt every stage of the process, from my initial enquiry through to the completion of the installation, we were thoroughly impressed by the professionalism of everyone with whom we dealt at Truglaze. At no stage did we experience the "hard sell," or feel either anxiety, or stress. We felt in safe hands, and got the very firm impression that we as customers, mattered very much to everyone on the team. The pricing was clear and fair, without the charade of ringing a "manager" to give me a "special deal," and the fitters were skilled, dedicated, and took pride in their work. 10 /10 all round
Location: GU15Solid Oak Front Door and 3 sets Origin Bi-Folds
4.5Verified ReviewTruglaze fitted two stable doors and did a great job so I ordered solid oak front door and three Origin Bi-fold doors from them. I was unhappy with the finishing on all bi-folds and front door so asked them to rectify. There were six points and I chased for months to get it done. In they end they fixed three items and I had to pay someone else to fix the final three issues. Very unresponsive and take ages to respond to me if they respond at all
Location: RG29Install 5 new windows
10Excellent and professional service from the measuring up process through to the installation process.
Location: GU16To replace a new front doot.
10Excellent service from choosing door to fittings for the door, all questions answered quickly. Fitting day was a breeze job done professionally and to a high standard. No hassle no mess. Definitely recomend .
Location: GU14
Company profile
- OwnerMr David & Robert Gaunt
- Member Since2011
- Public Liability InsuranceSelf-Certified
- AccreditationsChecked
- AddressChecked
- IdentityChecked
- Checkatrade T&C'sSigned
- VATYes: 100 5434 73
- Company typeLtd Company
Company info
Hi, my name is Robert Gaunt. Thank you for dropping by.
About twelve years ago I started working for a very well known double glazing company; firstly as a window fitter then, not so long after, as a salesman.
After a couple of years I became increasingly frustrated at the way customers were being treated. I would always make a point of giving customers my personal phone number, but when my time was being taken up solely, by trying to resolve inexcusable issues, ranging from poor customer service to shoddy workmanship, I knew enough was enough; It was time to set up my own enterprise and run things the way I knew they should be run.
I started Truglaze in 2009 and ran it from my home. The speed with which the business took off still surprises me to this day and we were soon moving into our own premises.
My brother Dave joined me shortly afterwards, having already run his own successful company for seven years. He shares the same values as me and we often talk about the poor service customers receive from other unscrupulous organisations.
We both feel very uncomfortable that our industry treats so many people as cash cows, but the upside is that it has focused our attention on being the best we can possibly be.
Because we are a family business and not a large corporate, we have a relaxed approach that puts people’s needs first, and financial gain a firm second. It’s our belief that there is no shame in making money, because if you do something well and you treat people the way you would like to be treated yourself when doing business, success is never far away.
Making our clients happy is the sole purpose of our work
I personally get involved in every single job we do, regardless of size. It’s this attention to our customers’ needs that has enabled us to establish solid relationships with BMI Health Care, Cross Farm Infant School, Burpham
Primary School, and many others.
Whether it’s schools, residential homes, family homes, small flats or large commercial premises our attention to detail, sense of urgency and, above all, our keenness to provide great customer service is what drives our company.
We have no immediate plans for world domination in the double glazing industry, but we do have one very important mission – to provide the best, no, let me rephrase that, outstanding levels of customer service and craftsmanship which no other company in our industry can match.
Please don’t hesitate to ask to see our many customer references. They are the lifeblood of our company and one of our many motivations for constantly looking for ways to improve.
Give us a call and tell us about your dreams for your home
Remember, we offer free quotations, no hard sell tactics, and you are never under any obligation to go through with anything.
Contact details
- Contact number01252 984772
- WebsiteVisit website