Optama Ltd

Customer reviews

• My new eco heating installation by Optama

  10Verified Review

  From the out set I was immediately impressed by how Optama. Guided me painlessly through the application process , Keeping me informed on the tome lines involved Once we received confirmation our proposal was granted Joanne my point of contact explained exactly what was involved re completing the heating installation and how the loft insulation would be undertaken She arranged suitable dates and informed myself of the time lines involved in both procedures. The new heating installation was completed promptly with minimal inconvenience All in all a great job I’m well pleased A R Mair

  Location: G61
  April 2024

• Install oil combi boiler.

  0.5Verified Review

  Fitted our oil combi boiler in 2022. Took a month to get it working properly due to being installed wrongly (including wired up incorrectly). The contract included 5 years servicing, but on trying to arrange our first service, Optama have essentially ignored us. Sent email, messages, left voice messages and even spoke to them on the phone. But every one has been ignored. When in the phone they cut you off or transfer to voicemail? To be honest I don't really want them to service it, but don't want to give them the satisfaction of getting away with it. Avoid!

  Location: FK6
  April 2023

• Gave up on solar PV and battery install after months of excuses and chasing

  0Verified Review

  Missed installation survey dates without telling me they were not coming. Missed install dates. Total lack of communication. Had to chase every email. They tried to change all agreed equipment two days before first install date. They delayed a month to ensure equipment arrived. Date was missed due to backlog caused by "poor weather" then the following week the supplier had let them down and the equipment was not there. Offered to meet me to discuss then failed to organise a date. The only thing they actually did was return my deposit. Shockingly poor communication and customer service.

  Location: KY4
  April 2023

• Air Source + Solar install

  9.5Verified Review

  Full Air source install and solar panels by Optama. From the sale through to the install they were fantastic. Very attentive and patient with our needs, which couldn't have been easy. Great install team, Kenny the operations manager was brilliant sorting out all our queries and niggles. Would 100% recommend.

  Location: KA11
  September 2022

• Boiler service, magnetic filter fitting, and power flush

  10Verified Review

  From the day we had an engineer round to look at our boiler, we new this was an excellent company. All three engineers involved were great. They were very friendly and took time to explain everything honestly and in depth. They completed work to a high standard and within the promised time. We felt we were in good hands. Our bath had also become blocked and the engineer (John I think) fixed the issue with no notice, while he was here. He was very kind and helpful. We had had several quotes from other companies before we found Optama. I’m so glad we held off and got them. Easy to contact too.

  Location: G41
  June 2021

• New Boiler

  8

  The company issued a quote for a new boiler but we were not ready to start the work.

  Location: G78
  June 2021