Scores based on 104 reviews

Reliability & timekeeping
 
9.60
Tidiness
 
9.46
Courtesy
 
9.81
Workmanship
 
9.66

Invoice history based on 91 reviews.

 
 
 
Invoice History
Charged as per quote / estimate98.9%
Above quote / estimate: kept informed1.1%
Appointments reported as missed (6 months) 0
Average score 9.63
104 reviews
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  • VAT registered
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South East Timber & Damp are here to help you with all your damp, timber and basement waterproofing needs.
 
“My name is Annabelle and together with my husband Dean we have run South East Timber & Damp for over 14 years and have helped thousands of homeowners and prospective homeowners, across Kent, South East London and East Sussex. I was recently voted onto the board of Directors for our trade group, The Property Care Association and I am working hard to raise standards in the industry and drive it in the right direction. My background in running large call centres in the travel industry mean that customer service is at the core of everything we do here and I ensure that a service-based ethos is developed in all our team members and that this is reflected in the service that we deliver you”.

Our services include:
 

  • Damp treatment - Rising damp, penetrative damp and condensation
  • Timber treatment – Dry rot, wet rot, wood boring insects
  • Basements – Basement waterproofing solutions and basement conversions.
  • Invasive weed – Eradication of Japanese Knotweed

 
The Team
 
As a small family-run company we pride ourselves on looking after you from the outset; from initial enquiry, through to completion of works and any after sales support, we will ensure that you are supported every step of the way. Leo deals with all new enquiries and will discuss with you your requirements. Surveys are carried out by either one of our expert, fully qualified remedial treatment surveyors: company owner, Dean Webster or Lee Richardson who will discuss your problem openly and honestly and then propose the most appropriate remedial solution to resolve it in the most cost-effective and timely way possible.
All remedial works are carried out by our highly experienced technicians, who have been loyal to us for many years and have each received hundreds of positive feedbacks regarding the quality of their work and their helpfulness towards our clients. Finally Gill, our office manager, ensures that the whole process runs smoothly and that you are completely satisfied with every aspect of our service.
 
Award Winning
 
We have won numerous awards including:

  • KeiBA – Kent Excellence in Business as a finalist in 2017 for SME. 
  • Ashford Business awards finalist for both SME and Customer Service in 2017.
  • PCA Best Practice Awards and won website of the year (small company) in 2017. 

 
“We really feel we set the benchmark for standards in the industry and are the best at what we do.  We will ensure that your problem is resolved first time, so that you can enjoy your home once more.  Survey fee's start from just £95 with us you know you are receiving the best advice.
Have a great day, Annabelle.”

Based in

Brook Street, Ashford, Kent, TN26 3SP

Works in

All of SE London, Chatham, East Sussex, Hastings, Hythe, Margate, Sevenoaks, South East London, Tunbridge Wells, Wadhurst, We work regularly in; Canterbury, Whitstable

Team photos see all

THE TEAM - South East Timber & Damp Limited

Lee - Senior Technician

Lee could build you a house! also a qualified Waterproofing Technician.

Dean Webster - CSRT CSSW Surveyor & Owner

Dean has 28+ years of industry experience & loves meeting clients.

Annabelle Webster - Personnel & Business Development

Focus her time on business development and staff development.

Leo - Customer Advisor

Leo deals with all enquiries into the business he is a qualified Timber and Damp Technician