Excel FSE

Name: Excel FSE
Address: Alton, Hampshire
Telephone: 01420 558263
Rating: 9

Alton, Hampshire

+Approved member since 2012

Services and skills

Alarms / Security
11 skills
Burglar Alarm - Installation
Burglar Alarm Servicing
Call / Door Entry Systems
CCTV - Installation
Emergency Alarms / Security Service
Fire Alarm Installation
Industrial Doors
Intercom Entry Systems
Intruder Alarms
Security Shutters / Grilles
Security Solutions / Access Control
Services
4 services
- Domestic Work
- Commercial Work
- Free Estimates
- 24 Hour Call-out

Albums

Customer reviews

Overall ratingin last 12 months

9.15Write a review

Workmanship10 out of 10
Tidiness10 out of 10
Reliability9.67 out of 10
Courtesy10 out of 10

Write a review

192 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

Installation of home alarm and CCTV
9.75Verified Review
Very efficient site survey, well planned and installed, good quality cameras and recording equipment as well as 'booster' boxes to improve WIFI signal. Also very good maintenance offerings.
Location: W13
January 2024
Home alarm installation and CCTV
10Verified Review
My whole end to end experience with Excel FSE has been excellent. I already had two quotes for the work from other firms, and our electrician recommended Excel. All contact points have been great, flexibility, really great installers. Handover really good. Am a very happy customer and could not recommend them more highly.
Location: SO23
December 2023
. Intruder alarm proposal
0Verified Review
Received a proposal for intruder alarm system but Excel contact then refused to contact me at a pre agreed time and date despite me offering some options. We both need to have the proposal open. I was told to ring them as they are available 24/7 - I tried a few times and no reply or voicemail. Then when I questioned why we could not agree a slot I was told to find a bigger Company to deal with! Shocking really. I think they thought I was being arrogant but this is the way all the start-ups I work with operate. Phone tag is inefficient and we need to be holding the proposals.
Location: GU4
December 2023
Reply from Excel FSE
After a site survey in September to discuss a quote, they requested a phone call to further discuss booked for Tuesday 05/12 at a timeframe specified via email. They didn’t answer so we left a message asking them to call back when convenient. We then received a barrage of aggressively worded emails telling us how inefficient we were. To manage their expectations, we tried to explain that being a small business we can’t always call at an exact time. We had one missed call from them on 08/12 to Stewart’s mobile which was missed as he was with a customer. We would have called back but then received an impolite text along with some more aggressive emails threatening negative reviews. This complaint comes down to a telephone call that we were unable to commit an exact time to. Their unreasonable and aggressive emails have led us to not want to deal with them any further. Excel receive most of our work via recommendation but understand that occasionally there are those who we can’t please. We welcome all feedback both positive and negative and take on board any comments that help us to improve our services in the future.
Intruder Alarm System
10Verified Review
Excellent Service from initial enquiry with the EXCEL Office Contacts, to the survey of our home to the Equipment Installation, to the Commissioning and Handover Instructions. Discrete position Equipment, neat, tidy and quick Installation.
Location: GU10
May 2023
Install burglar alarm system
10Verified Review
The work was carried out on the arranged date and time, the working areas were cleaned as progressed, the controls were demonstrated clearly, the workman was very professional, very knowledgeable, and discussed our requirements before commencing the work. We were very happy with the installation, staff member very polite and friendly, definitely would recommend this company.
Location: GU20
April 2023
Alarm Install on my house
10Verified Review
Brilliant experience with the Excel guys, From start to finish they were extremely professional and tidy! I would recommend them to anyone! Thanks again Stew, Kev and Team!
Location: PO16
April 2023

Company profile

OwnerMrs Philippa Terry
Member Since2012
Public Liability InsuranceSelf-Certified
AccreditationsChecked
AddressChecked
IdentityChecked
Checkatrade T&C'sSigned
VATYes: 892 5775 68
Company typeLtd Company

Company info

Established in 2006, Excel Fire Security Electrical is a successful, expanding business specialising in the installation and maintenance of Intruder Alarms, Door Entry, CCTV and Fire Alarms. We are also commercial and domestic Electrical contractors.
We are an SSAIB (Security Systems and Alarms Inspection Board) registered installer, ensuring that all installations are insurance approved.
Based in Alton, we offer our services to both commercial and residential customers throughout the South and South East. We pride ourselves on providing a reliable, friendly and efficient service to all of our customers, many of whom are happy to recommend us.
For advice on your security and electrical requirements or to arrange a visit and free quotation please contact us