Scores based on 114 reviews

Reliability & timekeeping

Invoice history based on 90 reviews.

Invoice History
Charged as per quote / estimate92.22%
Above quote / estimate: kept informed7.78%
Appointments reported as missed (6 months) 0
Average score 9.63
114 reviews
  • Interviewed by Checkatrade
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  • VAT registered
  • Checkatrade standard signed

My Name is Ben and I am extremely proud to run, work within & manage the family run business that is Grey Tower Design & Installation ltd. We are a Hornchurch/Essex based Plumbing & Heating Company. The Company with Old School Ethics, but with a New School Twist!

We joined Checkatrade because in the last 8 years I have seen a rapid decline in trust, quality of workmanship & just plain old basic work ethics. We wanted to do everything needed to distance ourselves with what is now known as "normal behaviour" within the industry. We refuse to be associated with exploiting the general public and their hard-earned cash, we want to go back to the days of value for money! We want install peace of mind when selecting the right Company to undertake your job, no matter how big or small! Rest assured you have found the right Company.

As the owner I have been duty bound in altering our client’s perceptions over the past 7 years when they pick up the phone to us. As a Gas Safe Registered Company, we feel it is our responsibility of care that we ensure we keep all of our clientele safe and warm in the colder months and leak free in the summer months. With this ethic in place we have seen Grey Tower Design & Installation Ltd go from strength to strength. It has allowed me to give opportunities to two young apprentices who are well on their way to becoming great engineers who will make fantastic additions to our team. With our knowledge and experience within the industry it has seen Grey Tower go from strength to strength. Our whole work ethic is based on customer/client satisfaction. 

A happy customer is a returning customer. So to build up a strong reputation an order to be recommended is vital. We do it right first time. We are a good, honest reputable business. Our slogan is "The first thing we install is trust..." and we live by it.


  • We will cover any type of plumbing/heating/gas work, from tap washers to complete house-hold refurbishments, servicing or maintenance. Domestic or Commercial clients? we have a service to suit any requirement. 
  • Our engineers are Gas Safe registered and experienced. We’re trusted by local residents to diagnose, service and repair their boilers. 
  • We will give you honest, expert advice on the most efficient solutions for your home and itemised, transparent pricing.
  • Fast, reliable prompt service. We aim to have you back up and running within the shortest time possible.
  • Emergency call outs for them horrible things that seem to happen at the worst possible time.
  • We use dust sheets, we take our shoes off, we are trained in using hoovers and we know how to be courteous and polite.
  • We work around you and your special requirements and look to overcome any objections you may have inc. disclosing any grey areas.


In a nutshell... We want to restore the trust between the home/property owner and ourselves. We know how difficult it is for our customers to let strange people such as us tradesmen in their home, especially ones you can trust! We know you wonder 'if they are going to wreck the carpet' and we fully know how to push a hoover around! So be reassured, we are the guys that just want you to feel comfortable within your own home and let us deal with removing all the complications out of the job!


Thank you for taking the time to read what we are all about!


Ben Whitfield - Grey Tower Design & Installation ltd

Based in

Hornchurch, Essex

Works in

Covering Essex & East London, All of Havering, Hornchurch, Brentwood, Billericay, Upminster, Woodford, Chingford, Chigwell, Epping, Loughton, Wanstead, Redbridge, Southend & Leigh on Sea

Team photos

Ben Whitfield

A cheesey grin! Attending a local business meeting with local business owners in the area.

Ben Whitfield and Mike Michael

Installing a new boiler in a new build flat. Had a dangerous flue system which needed to be replaced. Ceiling needed to be removed to make way for the new flue system and inspection hatches cut in to comply with regulation.