Customer Reviews (151)
Fit a loft ladder and attach hinged hatch
The work was carried out quickly and efficiently with good humour! Many thanks.
Fitting electric blinds
Very good and reliable
Loft ladder installation
The men were on time and very courteous. Did a brilliant job. They were very meticulous and professional in every aspect of their duties. I love my loft ladder. I would highly recommend this company.
Loft ladder fitted
Absolutely brilliant! Both fitters who came where knowledgeable, kind and friendly, super tidy and quick.
Install loft ladder
Very good service, good job and speedily executed. Thank you.
Install a new loft hatch and ladder
I had an aluminium loft ladder installed and also a new loft hatch fitted. Loft shop did an excellent job and I was really happy with the work. When they initially came to have a look, they realised a new hatch would be needed, which I hadn’t initially expected. However, they were able to give me a price straight away and book to come back the next day to install. They were also very neat and cleaned up after themselves. The price was reasonable and a lot cheaper than I had been quoted elsewhere.
Replacing a loft hatch with a new one that I have bough separately
Called the company, asking to replace a loft hatch. I have bought one separately and need it installed. The opening has to be widened and a new hatch with a ladder need to be installed. Had to wait a month for someone to come over. No work was done at all, since appearantly it is not their policy. Questions remain as to why did they even book a survey, waisting my time and theirs.
Reply from Loft Shop
Customer booked us in for a survey, to enlarge opening and install a ladder, at no time did they mention that they already had a ladder. It was booked in on the 03/08 for the survey to be done on the 25/08, when we visited the premises we were told that they already purchased a Branded ladder and wanted advice on how to install it as their carpenter was not sure how to fix it. I wouldn’t exactly call this a negative review against our company, more of an indictment on today’s society were some people think its ok to waste peoples time. The case being that the customer thought he could waste our time and get free advice on how to install a ladder and that somehow this should not be a problem, wasting company time fitters time petrol etc. I have no issue with you posting my answer against The Customer's comments I have neither the time nor the inclination to engage with this customer again and give them any more of our time. Kind Regards
Fitted new Loft Ladder and Hatch
On time, quick, effiicient and good quality by a polite and sociable fitter. Provided excellent VFM.
Loft ladder fitted
Clean, quick and efficient thank you. Ladder works well and is simple to use.
Loft ladder fitted and existing hatch adjusted to fit.
Chris, the fitter was excellent, he even brought down the old loft ladder that I only just found out was still in the loft. He was cheery and pleasant, neat and tidy as possible bearing in mind he had to remove the existing hinges from my loft hatch and put on new ones as it had to be re-sited.