CHAS

ISOQAR

Safe Contractor Approved

Water Industry Approved

Water Safe

Philip Reynolds

Choosing the right contractor for underground water works matters. Poorly completed or non-compliant works can lead to repeat leaks, failed inspections, unnecessary excavation costs, property damage, and potential insurance issues. Before appointing a contractor, we recommend asking: • Are they WIAPS or WaterSafe approved?• Are their engineers trained specifically in underground water infrastructure works?• Do they carry the correct insurance for excavation works?• Can they provide evidence of previous underground water infrastructure projects?• Are their works compliant with water authority regulations?• Do they offer trenchless installation methods to minimise disruption? At Metro Plumb North East, we pride ourselves on transparent advice, compliant workmanship, and delivering professional long-term solutions our customers can trust. We specialise in underground water infrastructure services for domestic, commercial, and industrial properties, including leak detection, supply pipe replacement, repairs, new installations, and trenchless pipe installation. We operate 24 hours a day, 7 days a week, with dedicated emergency response teams ready to attend urgent water supply issues quickly and minimise disruption. Our team specialises in advanced trenchless installation methods including HDD (Horizontal Directional Drilling) and Moling, allowing underground pipework to be installed or replaced with significantly reduced excavation — helping protect gardens, driveways, roads, and commercial premises wherever possible. We are proud members of WIAPS and WaterSafe, with engineers audited by Northumbrian Water and other UK water authorities to ensure works are completed safely and compliantly. Our engineers are also BPEC, NCO and EUSR trained, registered and licensed. Many additionally hold enhanced security vetting due to the infrastructure works we carry out within secure government environments across the UK. Our services include:• Underground water leak detection and tracing• Water supply pipe repairs and replacements• Lead pipe replacement• New water supply installations and connections• Trenchless pipe installation (HDD drilling and moling)• 24/7 emergency water supply repairs From emergency leak repairs to complex underground installations, Metro Plumb North East delivers professional, compliant solutions designed to protect your property, minimise disruption, and provide long-term reliability.

Post-install reinstatement stage following replacement of defective water service. Final clean-down and finish carried out immediately after.

Final reinstatement completed following mains water service replacement. Area left safe, level, and fully operational, with final clean-down scheduled.

Initial site set-up showing secured work zone, barriers in place, and excavation area prepared for mains water service replacement.

Replacing a Mains Water Supply Pipe for a School

Metro Plumb North East

Repair of leak in water supply pipe under garden. Work carried out promptly and efficiently by courteous engineers.

This firm didwhat we asked without fuss and with minimum disturbance

We had a difficult to find water leak, that could be seen leaking out of the side of the house brickwork but could not be traced.
Two engineers from Metro plumbing arrived with their various high tech sensors and were able to pinpoint the exact location of the leak within half an hour, it was inside a concrete floor.
The concrete removed, repair carried out and new concrete laid all within 7 hours.
The engineers were very knowledgable, good workers with no time wasting, friendly, and left the job site very clean.  And to top it all were considerably cheaper than the other quotes.

Hidden water leak in a concrete floor.

Excellent experience. Workers prompt, polite and efficient. Completed difficult repair of a leaking water supply pipe ahead of time, with minimal fuss and mess.

An efficient and helpful firm

Excellent Customer Service - Phil & Craig were experienced and knowledgeable engineers (nice nurds);  their diligence and commitment to finding and fixing those leaks have resolved a really stressful time for us. Great support provided at all hours of the day and night.

Excellent communication and the team were very responsive and kept me updated.

I would highly recommend Metro Plumb North East 😊

Excellent Customer Service

The workers that turned up we're very friendly and informative with the work that was to  be carried out. They were efficient and left the property in very good order. You would never know they had been. Leak fixed and flooring relayed.

Reliable plumbing service.

Great job done

Average score based on 6 reviews in the last 12 months

Services offered by Metro Plumb North East, working as Plumber in Tyne And Wear etc

Metro Plumb North East | Plumber | Sunderland | Checkatrade

Choosing the right contractor for underground water works matters.Poorly completed or non-compliant works can lead to repeat leaks, failed inspections, unnecessary excavation costs, property damage, and potential insurance issues.Before appointing a contractor, we recommend asking:• Are they WIAPS or WaterSafe approved?• Are their engineers trained specifically in underground water infrastructure works?• Do they carry the correct insurance for excavation works?• Can they provide evidence of previous underground water infrastructure projects?• Are their works compliant with water authority regulations?• Do they offer trenchless installation methods to minimise disruption?At Metro Plumb North East, we pride ourselves on transparent advice, compliant workmanship, and delivering professional long-term solutions our customers can trust.We specialise in underground water infrastructure services for domestic, commercial, and industrial properties, including leak detection, supply pipe replacement, repairs, new installations, and trenchless pipe installation.We operate 24 hours a day, 7 days a week, with dedicated emergency response teams ready to attend urgent water supply issues quickly and minimise disruption.Our team specialises in advanced trenchless installation methods including HDD (Horizontal Directional Drilling) and Moling, allowing underground pipework to be installed or replaced with significantly reduced excavation — helping protect gardens, driveways, roads, and commercial premises wherever possible.We are proud members of WIAPS and WaterSafe, with engineers audited by Northumbrian Water and other UK water authorities to ensure works are completed safely and compliantly.Our engineers are also BPEC, NCO and EUSR trained, registered and licensed. Many additionally hold enhanced security vetting due to the infrastructure works we carry out within secure government environments across the UK.Our services include:• Underground water leak detection and tracing• Water supply pipe repairs and replacements• Lead pipe replacement• New water supply installations and connections• Trenchless pipe installation (HDD drilling and moling)• 24/7 emergency water supply repairsFrom emergency leak repairs to complex underground installations, Metro Plumb North East delivers professional, compliant solutions designed to protect your property, minimise disruption, and provide long-term reliability.

Choosing the right contractor for underground water works matters.Poorly completed or non-compliant works can lead to repeat leaks, failed inspections, unnecessary excavation costs, property...

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