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Product Terms - AI Receptionist

Product Terms – AI Receptionist

Effective 30 July

These Terms apply when You activate, purchase or use the AI Receptionist. They apply in addition to the Master Service Terms and any other applicable terms. If there is any conflict, these Terms take priority.

Your AI Receptionist service starts when We activate it for Your account.

Where applicable, We will make available important information about Your AI Receptionist service, including the start date, any applicable fees, payment arrangements, service term and any other product-specific details at the point of activation or by another method notified by Us.

Quick summary

  • The AI Receptionist answers incoming calls from potential customers.

  • It can collect information such as the caller's name, contact details and details about the work they need.

  • The AI Receptionist cannot quote for work, agree prices, make bookings or enter into contracts on Your behalf.

  • Because the AI Receptionist uses artificial intelligence, it may occasionally misunderstand callers, miss information or provide inaccurate summaries.

  • You are responsible for reviewing any information collected and deciding whether and how to follow up with the customer.

  • You are responsible for all quotes, bookings, services and agreements with Your customers.

1. Activation

To activate the AI Receptionist, You must accept these Product Terms through the Members Area or another activation method made available by Us.

Your AI Receptionist service will start when We activate it for Your account.

2. The AI Receptionist

The AI Receptionist uses artificial intelligence to answer and manage incoming customer calls.

It may:

  • answer incoming calls;

  • ask callers basic questions;

  • collect and store caller information;

  • create summaries of conversations; and

  • make that information available to You through Checkatrade systems.

The AI Receptionist is intended for initial call handling only. We may use third-party service providers to provide all or part of the AI Receptionist.

3. What the AI Receptionist cannot do

The AI Receptionist cannot:

  • agree prices or quotations;

  • confirm availability;

  • make bookings;

  • accept work on Your behalf;

  • enter into contracts; or

  • make promises or commitments for You.

Any contract for work is between You and the customer. The AI Receptionist cannot enter into contracts or otherwise bind You.

4. Using the AI Receptionist

The AI Receptionist uses artificial intelligence and automated technology.

It may sometimes:

  • misunderstand callers;

  • miss parts of a conversation;

  • capture incorrect information;

  • create inaccurate or misleading summaries; or

  • fail to collect all relevant details.

The AI Receptionist is intended as an administrative tool only. You should not rely on any information generated by the AI Receptionist without first reviewing and validating it.

We do not check or verify information before it is provided to You.

You are responsible for reviewing any information collected, checking that it is accurate, deciding whether to contact a customer and agreeing any services, pricing or arrangements directly with the customer.

We cannot guarantee that every call will be answered, recorded, summarised or successfully captured.

5. Caller notifications and compliance

The AI Receptionist may provide options that allow You to configure caller notifications and call recording settings.If You do not wish to continue using the AI Receptionist following the introduction of charges, You may deactivate the AI Receptionist before those charges take effect.

You are responsible for ensuring that any settings You choose and Your use of the AI Receptionist comply with applicable laws and regulations, including data protection, privacy and telecommunications laws.

6. Fees

The AI Receptionist is currently provided free of charge during an introductory period.

We may introduce charges for the AI Receptionist in the future. If We do, We will notify You in accordance with the Master Service Terms before any charges take effect. We will also make the applicable pricing, billing arrangements, service term and any other relevant commercial information available to You.

If You do not wish to continue using the AI Receptionist following the introduction of charges, You may deactivate the AI Receptionist before those charges take effect.

Fees are payable in accordance with the Master Service Terms.

7. Data protection

To the extent the AI Receptionist processes personal data on Your behalf:

  • You are the data controller; and

  • We are the data processor,

We may also process personal data as a controller where permitted by law, including to operate, secure, support and improve the AI Receptionist.

8. Liability

Checkatrade is not responsible for losses arising from:

  • inaccurate, incomplete or misleading information generated, collected or summarised by the AI Receptionist;

  • missed, dropped or interrupted calls;

  • delays in call handling or notifications; or

  • any decision made or action taken (or not taken) by You in reliance on information provided by the AI Receptionist..

The liability limits and exclusions in the Master Service Terms apply to the AI Receptionist.

9. Contact

Need a hand? Our support team is here to help. Just contact support@checkatrade.com