Checkatrade Shop - Dispute Resolution Policy

Our Commitment

We aim to ensure that all transactions on Checkatrade Shop are fair and transparent. If you experience an issue with an order, this policy explains how disputes are handled.

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1. Step One – Contact the Seller

If you have a problem with your order, contact the Seller directly using the contact details provided in your order confirmation.

Please provide:

• Order reference number

• A clear description of the issue

• Supporting evidence, such as photos if applicable

The Seller should respond within 48 hours.

2. Step Two – Escalate to Checkatrade Shop

If the issue is not resolved within 30 days, you may escalate the matter by contacting our support team at shop@checkatrade.com.

When escalating, please include:

• Details of your initial communication with the Seller

• Copies of any relevant correspondence

• Supporting evidence

3. Our Role

Checkatrade Shop is not a party to the contract between you and the Seller. We may, at our discretion, help facilitate resolution, but we are not legally responsible for the transaction.

4. Your Legal Rights

This dispute process does not affect your statutory rights under UK law. You may also seek independent legal advice or use an Alternative Dispute Resolution (ADR) service if you wish.

Note: This dispute resolution policy is part of our comprehensive Buyer Terms and Conditions. For complete terms and conditions, please review the full document.