App and Technical Support for Homeowners

This guide covers everything you need to know about using the Checkatrade app as a homeowner — from logging in, managing communications and fixing common technical issues, to understanding data security and closing your account. If you’re having trouble with notifications, attachments, or the app freezing, you’ll find quick solutions here.

The easier way to book quality trades

Download app

Here's all you need to know about resolving issues with your account or app:

Logging In to the Homeowner App

Download the right app

Checkatrade has separate apps for trades and homeowners.

Be sure you’ve installed the Homeowner app:

• iOS: Download link

• Android: Download link

Or log in via the web here

Logging in with an Email Verification Code

You don’t need a password — just follow these steps:

1. Enter your email and tap Continue

2. Check your inbox for the verification code

   • Allow a couple of minutes

   • Check your junk/spam folder

   • Tap Resend if needed

3. Enter the code in the app or web window

   You’re now logged in.

Managing Your Communications

Unsubscribing from Emails

Job-related emails:

These can’t be turned off — they’re essential for completing your job.

Marketing emails:

Scroll to the bottom of any marketing email and tap Unsubscribe.

Managing Preferences

You can update preferences anytime:

• Web: Manage them through the link in the article

• App: Go to Profile → Notifications

When the App Freezes

Try these steps:

1. Turn Wi-Fi off and on again

2. Log out and log back in

3. Restart the app

If it keeps happening, email reception@checkatrade.com and include:

• Whether you’re using the app or website

• Your device (iOS or Android)

• What you were doing when the issue happened

• Screenshots or screen recordings

💡 You can always manage your jobs via the web at checkatrade.com/account

Technical Issue Warning on the App

First try:

• Refresh your Wi-Fi

• Log out and back in

• Restart the app

Still stuck?

Email reception@checkatrade.com with:

• Whether you use the app or website

• Your device type

• A short description of what happened

• Screenshots if possible

Not Receiving Notifications

Make sure push notifications are switched on:

iPhone

1. Open Settings

2. Tap Notifications

3. Select Checkatrade

4. Turn on Allow Notifications

Android

1. Open Settings

2. Tap Notifications → App settings

3. Find Checkatrade

4. Ensure notifications are enabled

How to Delete Your Checkatrade Account

On the website

1. Go to Account

2. Select Close account

3. Follow the steps to confirm

On the app

1. Go to Profile

2. Tap Account

3. Select Delete your account and follow the prompts

We’ll guide you through the rest.

How Secure Is Your Data?

Your data, photos and personal information are stored securely and handled with strict privacy measures. We protect your information and only use it for its intended purpose.

Sharing Feedback

We love hearing your suggestions.

Please email any website or app feedback to:

📧 reception@checkatrade.com