The app is frozen what should I do?

The easier way to book quality trades

Download app

Here are a few things you can try:

1. Disconnect and reconnect to Wi-Fi

2. Log out and log back in

3. Restart the app

If the issue persists, please contact our Customer Services team at reception@checkatrade.com and include the following details to help us investigate:

1. Whether you were using the web or the app

2. If using the app, your device type (iOS or Android)

3. A description of what you were doing before the issue occurred

4. Screenshots or a screen recording, if possible, are especially helpful

💡 Tip: You can also access your account and manage your jobs via the web at checkatrade.com/account