RENEWALS
Membership Renewals
Created 11/25
Your Checkatrade membership is designed to continue seamlessly so you can keep building your reputation and receiving customer enquiries without interruption.
This guide explains how renewals work, when you’ll be notified, and what to do if you want to discuss or change your renewal before the next term starts.
Your Guide to a Seamless Checkatrade Membership Renewal
Your Checkatrade membership is designed to continue seamlessly, ensuring you keep building your reputation and receiving customer enquiries without interruption. This guide explains how renewals work, when you’ll be notified, and what to do if you want to discuss or change your membership before your new term begins.
Your Renewal at a Glance
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Renewal Period | Your membership renews automatically every 12 months, in line with your terms and conditions. |
Your Renewal Date | You can find your renewal date in the renewal notification emails we send you. If you're unsure, our team is here to help. |
Action Needed | To renew: No action is needed. Your membership will roll over automatically. To change or cancel: You must call us during your renewal window. |
Key Benefits | Continuous access to leads, use of the Checkatrade branding, your public profile, and all member perks. |
Your Renewal Timeline: Staying Informed
We provide extensive communications in the lead-up to your renewal. This is the ideal time to contact us if you wish to review, change, or stop your membership. Here’s how it works:
Approx. 35 Days Prior: Email, SMS, and PUSH notification reminder.
Approx. 14 Days Prior: Email, SMS, and PUSH notification reminder.
Approx. 7 Days Prior: Final Email, SMS, and PUSH notification reminder.
If we don't hear from you, your membership will automatically renew on your renewal date. On day one of your new term, you will receive a confirmation email with all the details of your renewed membership.
If you can't find your renewal reminder, please check your junk/spam folders and ensure our email address is on your safe sender list.
Want to Make Changes?
Your renewal window is the perfect time to discuss your membership and ensure it's working for you. Whether you want to discuss lead volume, explore different membership options, or cancel your renewal, our team is ready to listen.
How to Make Changes or Cancel:
To discuss your renewal, you must speak directly to a member of our team by calling 02394 219 599.
Please note: Replying to a renewal email or text will not cancel your membership. You need to have a conversation with our team to formally confirm the cancellation.
The Value of Your Continued Membership
Renewing your membership ensures you continue to benefit from:
Visibility and Leads: Appear in customer searches and receive valuable leads.
The Checkatrade App: Manage your profile and jobs on the go.
Trusted Branding: Leverage the power of the Checkatrade brand that customers trust.
Member Perks: Access to exclusive discounts, benefits, and ongoing profile support.
This automatic renewal is designed to prevent any gaps in your lead flow and profile visibility, so you can focus on what you do best.
Important Information About Your Account
Direct Debit: Cancelling your Direct Debit will not cancel your membership or your contractual obligation to pay for the 12-month term.
To formally end your membership, you must speak with our team.
Additional Products: Products such as sponsored listings, directories or trade priority cards are not linked to your core membership and have different cancellation terms.
What Happens If You Cancel: If you decide to cancel, your profile will be removed from public listings on your renewal date, and you will no longer appear in searches or receive leads.
Should you decide to rejoin us in the future, please be aware that only a limited number of your previous reviews may be republished on your new profile.
Still need support?
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