How to login to the Checkatrade for Trades App

Getting into your account should be quick and simple. This guide takes you through all the ways to log in, how to reset your password, what to do if you’ve changed your email address, and how to fix issues with missing login emails.

The easier way to book quality trades

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Logging in for the first time

If you’ve just signed up to create a free account in the Checkatrade app for trades, this is how you log in for the first time:

1. Click “Log in”

2. Enter the email address you just signed up with and press Continue

3. Click Forgot or need to set a password

4. Click Continue and check for an email with instructions for how to set your password (don’t forget to check junk/spam too)

5. Then head back to the app to log in with your email address and new password

Forgotten Your Password?

If you’ve forgotten your password, you can click “Forgot or need to set a password” when logging in and we’ll send you an email with instructions for how to reset your password (don’t forget to check junk/spam too)

Once you’ve set up a new password, you’ll be able to log in to the app as usual.

Our support team can’t reset passwords for you — you’ll need to follow the steps above.

Updating Your Email Address

If you’ve changed your email address, please fill out a Contact Form and include:

• Your old email address

• Your new email address

Our team will update it for you and confirm when it’s complete.

Not Receiving Our Emails?

If you use a custom or business email address (e.g., yourname@yourcompany.com) and our emails aren’t getting through, they may be “bouncing” — meaning your email setup is blocking them.

Why This Happens

• Incorrect MX records

These tell the internet where to deliver your email. If they’re wrong or missing, our messages have nowhere to go.

Tip: You can check your MX records here: https://mxtoolbox.com/MXLookup.aspx

• Authentication failures (SPF, DKIM, DMARC)

These protect email domains from fraud. If they’re not set up correctly, incoming messages can be rejected.

Tip: Test your DMARC setup here: https://mxtoolbox.com/dmarc.aspx

• Spam filters or delivery blocks

Multiple failed deliveries can trigger blocks on either your provider’s side or ours.

How to Fix Email Delivery Issues

Step 1: Speak to Your Email Provider

They’ll need to check and correct:

• MX records

• SPF settings

• DKIM configuration

• DMARC setup

Once they fix the problem, emails should start arriving again.

Step 2: Try Logging In Again

After changes are made, request another login code or password reset. You should now receive our emails normally.

Still seeing nothing? Contact our support team via the Contact Form below and we’ll check for blocks on our side.