In partnership with Buckinghamshire and Surrey Trading Standards
Buckinghamshire and Surrey Trading Standards are a joint trading standards service and are working in partnership with Checkatrade to provide a recommended trader scheme to help Surrey consumers choose a trader they can trust and rely upon.
Each trader under this scheme undergoes a rigorous vetting procedure that includes:
- An interview carried out by Checkatrade at the trader's home or permanent place of work.
- Rigorous background checks carried out by Trading Standards, including a review of confidential and restricted information supplied by external organisations, other public authorities and the police in addition to checking information that is freely available to the public.
- Public Liability Insurance check.
- Identification checks.
- Advice on and commitment to use correct documentation for example invoices, contracts etc.
- A Criminal Background Check of the owner / responsible person of the business.
- Accreditation and Qualification checks.
- Verification of trading address.
- Customer reference checks.
In additional to this Checkatrade continuously monitors each trader via feedback received from their customers. The main benefit of the partnership is to allow residents to choose a trader they can trust and rely upon, that has not only been vetted by Checkatrade but also checked by Trading Standards.
When a consumer chooses a trader that has the County Council “Trading Standards Approved” logo they know that they will get a reputable, credible trader that has not only been vetted by Checkatrade but also checked by Trading Standards.
Feedback on traders is really important to Checkatrade. Consumers can view feedback that has been left by previous customers when looking for a suitable trader.
They can then leave feedback about their own experience when the job is completed. This can either be done online or by completing and sending back a freepost reputation report card which the trader will provide.
Traders are monitored continuously by Checkatrade, if any issues should arise depending on the severity of the problem a trader maybe suspended or removed from the scheme entirely.
Surrey County Council in partnership with Checkatrade are committed to protecting consumers, supporting legitimate business and solving the UK’s rogue trade problem.
Trading Standards Approved means that an approved business understands they are required to adhere to certain trading laws. Checks have been carried out by Trading Standards using partner agencies, intelligence databases and trading history.Trading Standards Approved ensures maximum consumer protection and stops rogue traders. Whilst they cannot guarantee the quality of goods or services, Local Authorities are confident that once checked traders will act responsibly and deal with their customers fairly and honestly. Consumers always have the opportunity to reflect this when giving feedback.