The company fitted bifold doors in August last year and in Jan/feb of this year the doors wouldn’t open properly and one of the panes of glass had blown . We contacted the company and had to keep calling them for them to do a site visit . They said the bearing had worn and it was our fault as there was grit in the Chanel’s . We have had building works done and have had previous works done and this had never happened before . They said they weren’t prepared to fix it only at the expense of us . We have contacted and e-mailed them several times without any correspondence from them at all .
Response from Adam Window Centres of Tuckton
We strive for perfection and our reviews over the past 31 years reflect this. There is an outstanding balance which relates to refitting the bifold twice more and the COST of a frame extender because the customer and their builder could not get their floor levels correct. The replacement sealed unit is available to fit. The track of the bifold doors has been abused. There has been no attempt to protect the track during the building works and this has damaged the bearings and probably the track. Seeking redress through social media with inaccurate reviews is not the way to address the issue.